Satellite Clerk I

Collier County Clerk of the Circuit Court; Naples (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

Collier County Clerk of the Circuit Court seeks a technically skilled clerk to perform accounting and clerical duties in a remote satellite office. The role involves substantial customer contact, processing payments, and handling public records with attention to privacy and accuracy.

Responsibilities include issuing licenses, processing passport applications, and assisting the public with court-related documents while maintaining high standards of service in a remote setting.

Qualifications

• High school diploma or GED and one year of clerical experience in the court environment with significant public contact.
• Bilingual ability is desirable.
• Must possess a valid driver's license.
• Passport handling certification readiness or ability to obtain certification.

Responsibilities

• Accept and process payments for criminal fines, traffic citations, recording of documents, and driving record printouts.
• Perform cashiering functions and balance daily receipts.
• Issue marriage licenses and process marriage certificates.
• Accept passport applications and prepare transmittals to the U.S. Department of State; complete annual training and certification.
• Assist customers with processing court documents and public records.
• Provide information on Clerk services and respond to inquiries.
• Process court documents in accordance with procedures and law; ensure proper scanning and redaction of confidential information.
• Answer phones and assist customers; keep workspace clean and organized.
• Types and files pleadings, correspondence, and other documents; handle mail.
• Other duties as assigned.

Skills

Customer service

Cash handling

Public contact

Phone assistance

Education

High school diploma or GED

Job description

This classification performs technical accounting and clerical duties for both Court and non-court functions. This classification requires the ability to work independently in a remote satellite office carrying out designated functions of the Clerk of the Circuit Court. Work is performed under the general supervision of the Satellite Supervisor and involves significant customer contact, public information, and the ability to work independently.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Accepts and processes payments for criminal fines, traffic citations, recording of documents and driving record printouts.
• Performs cashiering functions in accepting and receipting payments for a variety of fees, fines, and charges. Balance daily receipts to monies and credit card payments received.
• Issue marriage licenses, solemnize marriage ceremonies and complete marriage certificates.
• Accept passport applications for the United States Department of State in accordance with Passport Acceptance Rules and Regulations. Prepare transmittals and send passport applications to the United States Department of State daily. Take required annual passport training and pass exam for annual certification.
• Assists customers in processing court documents, reviewing public records and other property related research.
• Gives information and answers questions, helping the public process forms, relating to Clerk processes.
• Process court documents in accordance with established procedures and legal requirements.
• Assures that documents are scanned properly, in correct order, check for straightness, missing pages, make sure images are as clear as possible and confidential information is redacted.
• Ability to properly answer phone and wait on customers.
• Provides the public information on the services and programs of the Clerk's Office.
• Types and files pleadings, correspondence, documents, and other documents as required.
• Process incoming and outgoing mail.
• Answer inquiries and resolve complaints in person and/or over the telephone.
• Keep workspace and office clean, organized, and functional.
• Other duties as assigned.
• The Collier Clerk values the team building benefits of regular in-person onsite collaboration.

Education and Experience:

• High school diploma or GED equivalent and one year of clerical experience in the court environment including significant public contact; bilingual ability is desirable.

Licenses, Certifications, or Registrations:

• Must possess a valid driver's license.
• Must be able to be certified to handle passports.

Knowledge, Skills, and Abilities:

• Florida Statutes, Department of Revenue Rules pertinent to area(s) of assignment.
• Legal documents recorded, recording requirements, and Indexing rules.
• Office procedures, methods, and equipment.
• Cashiering operations, collection documentation and procedures.
• Clerk's programs, functions, departments, and services to appropriately respond to service requests.
• Clerk record keeping systems, practices, and procedures.
• US Department of State guidelines for Passport Acceptance.