SATCOM Services Administrator

Belcan LLC; Colorado Springs (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Comprehensive health care

401(k)

Education assistance

Paid time off

Job summary

A leading defense contractor is seeking a SATCOM Services Administrator to monitor and manage BFT-1 and BFT-2 networks. Responsibilities include providing Tier I and II support, troubleshooting issues, and ensuring effective communication with support resources. The ideal candidate will have knowledge of Linux systems, effective troubleshooting skills, and the ability to prioritize tasks in a 24/7 operational environment. This role offers a competitive salary between $60,000 and $65,000, alongside comprehensive benefits.

Qualifications

• U.S. citizenship and an active Interim Secret clearance.
• Ability to obtain IAT-II certification within 90 days of hire.
• Experience in a NOC or technical help desk environment.

Responsibilities

• Monitor networks, servers, and applications.
• Serve as the initial responder identifying and resolving system issues.
• Communicate accurate and timely situation reports to team members.

Skills

Technical support

Linux operating systems

Effective communication

Troubleshooting

Prioritization

Education

Bachelor's degree

Tools

Proprietary ticketing system

Job description

Innovative, Secure, and Outcome-Based Solutions

Job Summary:

The MCSC SATCOM Services Administrator is responsible for the monitoring and administration of the BFT‑1 and BFT‑2 networks. This role oversees Tier I and Tier II diagnostic support and manages the escalation of operational issues, including triage, information gathering, and coordination with support resources to establish effective communications. Responsibilities include both hardware and application oversight, using standard and specialized tools and techniques to identify and resolve system and client issues.

Job Duties:

• Monitor networks, servers, and applications using both industry‑standard and custom monitoring tools.
• Serve as the initial responder within the NOC, identifying, troubleshooting, and resolving system issues as they arise.
• Evaluate incidents and determine when escalation to Tier III Engineering support is required.
• Perform routine system maintenance and oversee all scheduled and unscheduled maintenance activities across the network.
• Communicate accurate and timely situation reports to team members, ensuring clarity and attention to detail.
• Use a proprietary ticketing system to document troubleshooting actions, network events, and maintenance activities, updating and closing tickets as appropriate.
• Execute routine and on‑demand technical procedures in accordance with established protocols and standards.

Required Qualifications:

• U.S. citizenship and an active Interim Secret clearance.
• Ability to obtain an IAT‑II certification within 90 days of hire, with at least one year of experience in a NOC or technical help desk environment.
• Bachelor's degree preferred but not required.
• Availability to work flexible shifts in support of 24/7/365 operations.
• Working knowledge of Linux operating systems and Microsoft Office applications.
• Strong self‑motivation and a high level of personal accountability.
• Ability to prioritize tasks based on urgency and operational impact.
• Effective written and verbal communication skills.

Preferred Qualifications & Skills:

• Possess a SECRET Clearance
• Possess a CompTIA Sec+
• Linux experience with basic ability in the Linux command line interface environment.
• Working knowledge of satellite communications baseband, network management, and modem systems equipment, including VSAT, highly preferred.

Compensation:

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of $60,000 to $65,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

SATCOM Services Administrator ID# 18055155