SAS Technical Specialist

Viasat; Haleʻiwa (HI); On-site; USD 52,348 - 84,033; Full time

Job summary

Viasat is seeking a Satellite Access Station (SAS) Engineer to ensure high availability of SAS systems and network services at Paumalu. You will work with the SAS Manager to maintain operations, coordinate with engineers, and support incident response for network services.

Responsibilities include system maintenance, reporting, and participation in testing and commissioning of new systems, with on-call support as needed. Strong English and technical background in electronics/telecom are required.

Qualifications

• Bachelor's degree or technical diploma in electronics or telecommunications with related experience.
• 2-5+ years of related field experience.
• Ability to work under pressure in demanding situations.
• Strong analytical skills for quick troubleshooting and system restoration.
• Strong interpersonal skills and willingness to share knowledge.
• Fluency in written and spoken English.

Responsibilities

• Operations & Maintenance of all Systems and Services as advised by the Paumalu SAS Engineers and SAS Manager
• Preparation of Reports on system performance, operations and services
• Assist preparation and use of Best Practices & Procedures covering system Operations & Maintenance
• Support SAS Engineers with coordination & resolution of network problems and traffic restoration
• Achieve high service availability and honor quality of service requirements to ensure customer satisfaction
• Participate in site acceptance, integration, testing, evaluation and commissioning of new systems at the SAS site
• Execute preventive and corrective maintenance to minimize system outages
• Supervision of Hosted customers, Equipment suppliers and site contractor work
• Provide on call technical support for all systems and networks at the SAS

Skills

Analytical skills

Work under pressure

Interpersonal skills

Fluent in English

Troubleshooting

Education

Bachelor's degree or technical diploma in electronics/telecommunications

Tools

Windows OS

UNIX OS

Linux OS

IP networking

Job description

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

The satellite and network services are currently operated from the UK. Viasat’s Satellite Access Stations (SAS) have been built to provide the network link between the satellites and terrestrial communications. The purpose of this position is to work with the SAS Manager to ensure high availability of the services that are operated via the I4 satellites from the SAS site. Networks operated at Paumalu SAS include BGAN, Global Satellite Phone Service (GSPS), Classic Aeronautical service, Fleet / Swift64 and lease services.

The day-to-day

• Operations & Maintenance of all Systems and Services as advised by the Paumalu SAS Engineers and SAS Manager
• Preparation of Reports on system performance, operations and services
• Assists preparation and use of Best Practices & Procedures covering system Operations & Maintenance
• Support SAS Engineers with coordination & resolution of network problems and traffic restoration
• Achieve high service availability and honor quality of service requirements to ensure customer satisfaction
• Participate in site acceptance, integration, testing, evaluation and commissioning of new systems at the SAS site
• Execute preventive and corrective maintenance to minimize system outages
• Supervision of Hosted customers, Equipment suppliers and site contractor work
• Provide on call technical support for all systems and networks at the SASl>
• Maintain and track daily changes in the network
• Work with equipment manufacturers and service providers when required
• Flexibility to work out of office hours to support special activities and/or critical operational activities

What you'll need

• Bachelors degree or technical diploma within a related field (electronics and /or telecommunications) supplemented industry experience. Other combinations of education and experience may be considered.
• 2-5+ years of experience in related filed
• Ability to work under pressure and in demanding situations.
• Strong analytical skill necessary for quick troubleshooting and system restoration during emergency.
• Strong interpersonal skills and willingness to share knowledge.
• Fluency in written and spoken English language

What will help you on the job

• Experience in satellite communication or Earth Station Operations or UMTS network operation
• Knowledge of the Viasat's BGAN system will be an advantage.
• Experience in mobile packet data technologies, specifically GPRS and UMTS
• Experience in Windows, UNIX and/or Linux OS
• Knowledge of IP and networking
• Knowledge of RF measurements techniques
• Knowledge of project management methods and techniques

Salary range

$38.46 - $60.82 / hourly.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $47.84 - $71.88/ hourly

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.