Field Engineer, Sustainment Services

Viasat; Guam; On-site; USD 61,500 - 97,000; Full time

Job summary

Viasat is seeking a Sustainment Services Field Engineer to install and maintain crucial ground elements for a space program, particularly in Guam. Candidates should possess a strong background in satellite communications and be capable of providing exceptional customer service.

The position involves hands-on fieldwork with advanced equipment and requires US citizenship. Strong technical skills, adaptability, and problem-solving capabilities are essential, along with the ability to work independently in diverse environments.

Qualifications

• 3+ years of field-related experience in satellite communications, radar service and repair, or RF communications.
• Self-motivated with the internal drive and initiative to begin and continue tasks without external stimulus.
• Ability to travel internationally.

Responsibilities

• Install and maintain ground elements of a space program.
• Provide technical support for strategic mission sustainment customers.
• Coordinate with the engineering team to resolve any issues promptly.

Skills

Field-related experience in satellite communications

Technical resolution execution

Experience repairing and installing satellite earth stations

Microsoft Office suite experience

Customer service and communication

Education

US citizenship

Active DoD TS/SCI clearance or ability to obtain

Job description

What You'll Do

Install and maintain ground elements of a space program that directly support customer mission operations. Provide hands‑on field work to ensure continuous success of sophisticated communications equipment.

The Day-to-Day

As a Sustainment Services Field Engineer with Viasat, you will support the Advanced Mission Services organization within the Antenna Systems Division in Duluth, GA. Deliver exceptional service and maintain operational efficiency for customers.

Key Responsibilities

• Providing technical support for strategic mission sustainment customer in the Indo‑Pacific region
• Interfacing directly with customers to address their needs
• Working independently to identify root causes of problems and implement effective solutions, ensuring minimal downtime for customers
• Coordinating with the engineering team in region and at headquarters to promptly resolve any issues that arise
• Identifying opportunities for increased effectiveness and efficiency in general sustainment support and for customer‑specific missions

Required Qualifications

• 3+ years of field‑related experience in satellite communications, radar service and repair, or RF communications
• Aptitude to execute technical resolution while performing emergency restoral actions on ground station equipment, including ACUs, Up converters, Down converters, HPA’s, fiber optic subsystems, LNA/LNB’s, antennas, Baseband and IP equipment (modems, multiplexers, DVB, Broadband platforms)
• Direct experience repairing and installing satellite earth stations
• Self‑motivated with the internal drive and initiative to begin and continue tasks without external stimulus
• Capable of quickly adapting to new and dynamic situations in diverse environments
• Ability to handle working long hours in stressful work environments until successfully resolving customer issues
• Experience installing, configuring, and troubleshooting LAN and other IP equipment on customer sites
• Microsoft Office suite experience (Word, Excel, PowerPoint)
• US citizenship is required for this position
• Active DoD TS/SCI clearance or ability to obtain when administratively feasible
• Capability to be on‑call after hours for up to 30%
• Ability to travel internationally
• Possession of an active US passport or ability to obtain one within six months of start date
• Willing to comply with vaccination requirements established by government entities for the purpose of travel
• Capability to work at heights and confined spaces

Preferred Experience

• 1+ years of experience with Viasat specific products (3440 and 3450 series positioners, AC4100, AC4100+, VTR‑4100, VTR‑5100, and VHR modem product line)
• Sophisticated analytical skills to troubleshoot problems to the root cause and to implement short‑ and long‑term solutions
• Ability to work under pressure and to communicate effectively directly with customers
• Experience working in Sales Force, ServiceNow or other Ticketing and Workflow tools
• Active Top Secret clearance with SCI eligibility

Location

Guam

Salary Range

$61,500.00 - $97,000.00 annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $76,500.00- $114,500.00 annually.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.