Sartén Restaurant- AM Host/Greeter

Pacific Hospitality Group; Phoenix (AZ); On-site; USD 25,000 - 35,000; Full time

Job summary

Pacific Hospitality Group is looking for an AM Host/Greeter at the Sartén Restaurant in Phoenix, AZ. This role is foundational for creating memorable experiences for guests, requiring excellent communication and multitasking abilities.

The successful candidate will manage guest seating, greet them warmly, and ensure a smooth restaurant flow. A high school diploma and positive attitude are preferred. Flexibility to work evenings and weekends is essential.

Qualifications

• Ability to remain calm and courteous during busy service periods.
• Professional appearance and positive attitude.

Responsibilities

• Greet all guests promptly with a friendly demeanor.
• Manage reservations, waitlists, and guest inquiries efficiently.
• Ensure cleanliness and organization of the host stand and lobby.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Basic computer skills

Education

High school diploma or equivalent

Tools

Reservation systems

POS systems

Job description

## Sartén Restaurant- AM Host/GreeterApplylocations: Denú Hotel & Spa - Phoenix, AZtime type: Full timeposted on: Posted Todayjob requisition id: JR100282**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.****Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment**## Job Description**Position Summary**The Restaurant Host/Hostess is responsible for creating a positive first and last impression for guests by providing a warm welcome, managing seating arrangements, and ensuring smooth restaurant flow. This role serves as the primary point of contact for guests and plays a key role in delivering exceptional hospitality and guest satisfaction.# What You Will Accomplish**Key Responsibilities*** Greet all guests promptly with a friendly, professional, and welcoming demeanor* Manage reservations, waitlists, and walk-in guests efficiently* Escort guests to tables and provide menus* Communicate estimated wait times accurately and professionally* Thank guests upon departure and invite them to return* Respond to guest inquiries regarding restaurant services, menu offerings, and hotel amenities when applicable* Assist with guest concerns and notify management of any service issues* Coordinate seating assignments to maximize guest satisfaction and operational efficiency* Monitor dining room activity and table availability* Maintain accurate reservation and waitlist records* Communicate effectively with servers, managers, and kitchen staff regarding guest flow and special requests* Accommodate guest preferences whenever possible while maintaining balanced server sections* Ensure smooth transitions during peak dining periods* Maintain cleanliness and organization of the host stand, lobby, and entrance areas.* Answer restaurant phone calls and assist guests with reservations and inquiries.* Manage reservation systems and update guest information accurately* Assist with menu presentation and promotional materials* Support restaurant staff with light administrative or service tasks as needed* Follow all company policies, safety procedures, and service standards* Participate in opening, closing, and side work duties**What You Will Bring****Qualifications*** High school diploma or equivalent preferred* Excellent communication and interpersonal skills* Professional appearance and positive attitude* Strong organizational and multitasking abilities* Basic computer skills and experience with reservation or POS systems preferred* Ability to remain calm and courteous during busy service periods* Ability to work flexible schedules, including evenings, weekends, and holidays**Physical Requirements*** Ability to stand and walk for extended periods.* Ability to move throughout the restaurant frequently* Occasional lifting of up to 20 pounds* Ability to work in a fast-paced hospitality environment