SAP SuccessFactors Time Consultant

HR Focal Point; Plano (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

HR Focal Point is seeking an SAP SuccessFactors Time Consultant to deliver high-quality support for their clients in a rapidly growing tech consulting firm. The ideal candidate will manage production support, coordinate with SAP for issue resolution, and aid clients in Time Management processes with a focus on quality service and client satisfaction.

Qualifications

• 2-5 years of Employee Central Time Management experience.
• 2-5 years of SuccessFactors Time Tracking experience.
• Certified in SuccessFactors Employee Central Core.

Responsibilities

• Address production support tickets including issue analysis and user support.
• Perform routine Time specific activities and support operational needs.
• Create OSS/SAP Support incidents and liaise with SAP for resolutions.

Skills

Communication

Interpersonal Skills

SAP SuccessFactors

Time Management

Problem-solving

Attention to Detail

Organizational Skills

Analytical Skills

Education

BA/BS degree

Tools

SAP HCM

Job description

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• Address production support tickets as assigned including issue/root cause analysis, system configuration, updating documentation, creating functional specifications and overseeing development for custom requirements, unit testing and supporting subsequent testing efforts and issue resolution, transporting configuration, and user support.
• Perform/Support routine Time specific activities business operations (customer specific).
• New Release and Support Pack maintenance, including testing and coordination with clients on changes.
• Create OSS/SAP Support incidents and serve as a liaison with SAP for issue resolution.
• Keeping abreast of new and relevant SAP features and functionality and new release content.
• Assist customers by completing taxes related monthly, quarterly and year-end activities including reconciliation
  
  

Job Description

Job Responsibilities

• Address production support tickets as assigned including issue/root cause analysis, system configuration, updating documentation, creating functional specifications and overseeing development for custom requirements, unit testing and supporting subsequent testing efforts and issue resolution, transporting configuration, and user support.
• Perform/Support routine Time specific activities business operations (customer specific).
• New Release and Support Pack maintenance, including testing and coordination with clients on changes.
• Create OSS/SAP Support incidents and serve as a liaison with SAP for issue resolution.
• Keeping abreast of new and relevant SAP features and functionality and new release content.
• Assist customers by completing taxes related monthly, quarterly and year-end activities including reconciliation
  
  

Skills

The ideal candidate will possess the following characteristics and abilities:

• A passion for Time, Human Resources, and SAP technology
• Excellent communication, listening and interpersonal skills and the ability to understand issues at a high level as it relates to multiple customers, not just the reported issue at hand
• Deep Experience with SuccessFactors Employee Central and Time Tracking Solutions
• Commitment to quality and customer service
• A desire to share knowledge with coworkers and customers
• Strong organizational skills and ability to work independently
• Self-directed and can handle ambiguity and when applicable guide others on logical next steps
• Ability to gather, analyze, weigh inputs/evidence; evaluate issues and come to an unbiased conclusion and/or options; and provide a recommendation for a specific course of action
• Keen attention to detail specifically when given direction, gathering requirements, listening to customers, documenting issues, and problem-solving always with an eye of eliminating and/or reducing work effort the next time a similar issue or problem comes up
• Capable of generating and introducing new ideas, concepts, or strategies
• Ability to observe, infer and/or understand the perspective of others
• Leading and/or working with individuals and other groups to achieve common goals and articulate the steps required by each party
• Ability to budget and manage to time that has been allocated for projects and goals and structuring schedules to minimize conflicts and maximize productivity
• Desire to learn and understand new or unfamiliar technologies, tools, and concepts
  
  

Required Qualifications

• BA/BS degree (or compelling related work experience)
• Excellent English language, oral and written communication skills
• US Citizenship or authorization to work in the United States.
• Willingness to travel (occasionally and as needed)
• At least 2 to 5 years of Employee Central Time Management experience. Experience in both implementation and support.
• At least 2 to 5 years of SuccessFactors Time Tracking experience. Experience in both implementation and support.
• Certified in SuccessFactors Employee Central Core.
• Certified in SuccessFactors Time Management.
• Expertise in related SAP HCM / SuccessFactors and related business processes including integration with related modules (Finance, SAP HCM, Employee Central, Time Management, Benefits, Compensation, ABAP, etc.).
  
  

Company Description

HR Focal Point (HRFP) is a rapidly growing technology consulting company. We specialize in the implementation and support of the on-premise and cloud-based Human Experience Management (HXM) applications from SAP, the largest enterprise resource planning software company in the world. At HR Focal Point we are passionate about helping our customers find the right SAP solutions and tailoring the system and our services to fit their unique needs. Our goal is to deliver the highest quality of service to our clients.

We are always looking to expand our company with people who share our passion and enthusiasm for creating the best experiences for our customers. Our Managed Support Services (MSS) Team provides personalized, ongoing support to our clients through implementation and beyond. This SuccessFactors consultant position will provide an exciting opportunity to build long lasting client relationships and continually improve and build on their respective systems.

HR Focal Point (HRFP) is a rapidly growing technology consulting company. We specialize in the implementation and support of the on-premise and cloud-based Human Experience Management (HXM) applications from SAP, the largest enterprise resource planning software company in the world. At HR Focal Point we are passionate about helping our customers find the right SAP solutions and tailoring the system and our services to fit their unique needs. Our goal is to deliver the highest quality of service to our clients. We are always looking to expand our company with people who share our passion and enthusiasm for creating the best experiences for our customers. Our Managed Support Services (MSS) Team provides personalized, ongoing support to our clients through implementation and beyond. This SuccessFactors consultant position will provide an exciting opportunity to build long lasting client relationships and continually improve and build on their respective systems.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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