SAP Success Plan Manager - Specialist - NEC

SAP SE; Pennsylvania; Remote; USD 107,000 - 231,000; Full time

Job summary

SAP is seeking a Senior SAP Success Plan Manager - Specialist to lead end-to-end SAP service engagements, ensuring delivery fidelity and business value. You will drive governance, 90-day cycles, and measurable outcomes while coordinating across global teams and customer stakeholders.

The role emphasizes AI-enabled automation, cross-system integration, and the ability to articulate impact to C-suite partners. Travel up to 70% is expected.

Qualifications

• 8+ years managing SAP service engagements end-to-end.
• Experience spans time-boxed 90-day delivery cycles, structured governance, and accountability frameworks.
• Confident in technical conversations about SAP's integration platform and cross-system architecture.
• Applied AI skills across agentic AI, context engineering, and AI-assisted automation.

Responsibilities

• Own a portfolio of SAP service engagements end-to-end, developing strategies aligned to customer goals and business outcomes.
• Governance models drive accountability, momentum, and issue resolution.
• Structured 90-day cycles with fixed scope and clear milestones keep delivery on track.
• Value realization is tracked and communicated — helping customers articulate the full impact of their SAP investment.
• AI tools are integrated into daily workflow to accelerate outcomes.

Skills

Establishing Trust

Agentic AI Day-to-Day Practice

Customer Success Management

Customer Orientation

Context Engineering

Value Management

Effective Communication

AI-Assisted Automation and Prototyping

Customer Support

Emotional Intelligence

AI Adoption Capability

Time-boxed Engagement Orchestration

Complex Problem Solving

AI Output Quality Assurance

Systems Integration

Job description

SAP Success Plan Manager - Specialist - NEC

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Location: Open across US

Travel: Up to 70%

You bring expertise in SAP service delivery and a track record of driving real customer value. This role is for you.

What you'll bring

You bring 8 or more years managing SAP service engagements end-to-end, building trust with stakeholders at every level, including the C-suite. Technical progress translates into clear business language; business value tracked with precision. Experience spans time-boxed 90-day delivery cycles, structured governance, and accountability frameworks. Confident in technical conversations about SAP's integration platform and cross-system architecture. Applied AI skills across agentic AI, context engineering, and AI-assisted automation, plus emotional intelligence and problem-solving to navigate complex delivery challenges.

What you'll build

You own a portfolio of SAP service engagements end-to-end, developing strategies aligned to customer goals and business outcomes. Governance models drive accountability, momentum, and issue resolution. Structured 90-day cycles with fixed scope and clear milestones keep delivery on track. Value realization is tracked and communicated — helping customers articulate the full impact of their SAP investment. AI tools are integrated into daily workflow to accelerate outcomes.

Where you belong

You belong at SAP, where individual contribution matters and specialists own real customer relationships. Programs run with genuine autonomy, backed by global support and tools to do the best work. The impact is real — and it's yours to own.

Skills

• Establishing Trust
• Agentic AI Day-to-Day Practice
• Customer Success Management
• Customer Orientation
• Context Engineering
• Value Management
• Effective Communication
• AI-Assisted Automation and Prototyping
• Customer Support
• Emotional Intelligence
• AI Adoption Capability
• Time-boxed Engagement Orchestration
• Complex Problem Solving
• AI Output Quality Assurance
• Systems Integration

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#LI-AO1

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 107300-230600USD .The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience,scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Nearest Major Market: Philadelphia

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