SAP Service Operations Analyst

Aleron; Fremont (CA); Hybrid; USD 100,000 - 125,000; Full time

Job summary

An innovative firm is looking for a detail-oriented SAP Service Operations Analyst to support and optimize service-related processes. This role involves monitoring SAP service orders, analyzing data consistency with Microsoft Dynamics, and ensuring data integrity. You will interact with internal users to troubleshoot issues and guide them through service processes. This position offers a hybrid work schedule, allowing you to balance office and remote work effectively. Join a dynamic team and contribute to enhancing service operations in a collaborative environment.

Qualifications

• 3+ years experience in SAP service modules in a support or analyst role.
• Understanding of service process optimization and training delivery.

Responsibilities

• Monitor and resolve issues related to SAP service orders.
• Analyze data consistency between SAP and Microsoft Dynamics FSM.
• Assist in documenting service processes and training materials.

Skills

SAP Service Modules (FSM, CS, PM, SD)

Microsoft Dynamics FSM

Excel

Power BI

Data Visualization

Service Process Optimization

Job description

Description

Acara Solutions is seeking a detail-oriented and proactive SAP Service Operations Analyst to join our client on a 2 year contract assignment located in Fremont CA. Candidate will support and optimize service-related transactional processes within SAP and Microsoft Dynamics (FSM).

Pay rate $52/hr.

Hybrid work schedule - 1 day a week in office

Key Responsibilities:

• Monitor, investigate, and resolve issues related to SAP service orders and notifications.
• Analyze and validate data consistency between SAP and Microsoft Dynamics FSM.
• Process SAP customer master data change requests, including updates to Plant, Sales Organization, Functional Location, etc.
• Navigate and maintain SAP installed base and equipment records to ensure accuracy and completeness.
• Interact with internal users to understand business needs, troubleshoot system issues, and guide them within defined service processes.
• Export and merge SAP data with other sources to identify trends and generate actionable business insights.
• Establish and support best practices for service data integrity and reduce transactional errors.
• Assist in documenting and updating service processes, procedures, and training materials.
• Participate in training initiatives to understand evolving project requirements and system dependencies.
• Respond promptly to end-user support requests and ensure consistent customer service delivery.

Job Requirements

Required Skills / Qualifications:

• 3 years minimum experience working with SAP service modules (FSM, CS, PM, or SD) in a transactional support or analyst role

Preferred Skills / Qualifications:

• Prior experience supporting customer service or field service operations.
• Working knowledge of Microsoft Dynamics FSM
• Ability to use Excel, Power BI, or similar tools for data visualization and analysis.
• Understanding of service process optimization, documentation, and training delivery.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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