SAP Service Operations Analyst

Acara Solutions, An Aleron Company; Fremont (CA); Hybrid; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a detail-oriented SAP Service Operations Analyst for a dynamic 2-year contract in Fremont, CA. This role involves supporting and optimizing service-related processes within SAP and Microsoft Dynamics FSM. The ideal candidate will leverage their expertise to ensure data integrity, troubleshoot issues, and enhance service operations. With a hybrid work schedule, this position offers a blend of flexibility and collaboration, making it an exciting opportunity for professionals looking to make a significant impact in the field of service operations.

Qualifications

• Minimum 3 years of experience with SAP service modules.
• Experience in transactional support or analyst role.

Responsibilities

• Monitor and resolve issues related to SAP service orders.
• Analyze data consistency between SAP and Microsoft Dynamics FSM.
• Assist in documenting and updating service processes.

Skills

SAP Service Modules

Microsoft Dynamics FSM

Excel

Power BI

Service Process Optimization

Job description

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Direct message the job poster from Acara Solutions, An Aleron Company

Sr. Engineering Recruitment Specialist at Acara Solutions

Acara Solutions is seeking a detail-oriented and proactive SAP Service Operations Analyst to join our client on a 2-year contract assignment located in Fremont, CA. The candidate will support and optimize service-related transactional processes within SAP and Microsoft Dynamics (FSM).

Pay rate: $52/hr.

Hybrid work schedule - 1 day a week in the office

Key Responsibilities:

• Monitor, investigate, and resolve issues related to SAP service orders and notifications.
• Analyze and validate data consistency between SAP and Microsoft Dynamics FSM.
• Process SAP customer master data change requests, including updates to Plant, Sales Organization, Functional Location, etc.
• Navigate and maintain SAP installed base and equipment records to ensure accuracy and completeness.
• Interact with internal users to understand business needs, troubleshoot system issues, and guide them within defined service processes.
• Export and merge SAP data with other sources to identify trends and generate actionable business insights.
• Establish and support best practices for service data integrity and reduce transactional errors.
• Assist in documenting and updating service processes, procedures, and training materials.
• Participate in training initiatives to understand evolving project requirements and system dependencies.
• Respond promptly to end-user support requests and ensure consistent customer service delivery.

Required Skills / Qualifications:

• Minimum 3 years of experience working with SAP service modules (FSM, CS, PM, or SD) in a transactional support or analyst role.

Preferred Skills / Qualifications:

• Prior experience supporting customer service or field service operations.
• Working knowledge of Microsoft Dynamics FSM.
• Ability to use Excel, Power BI, or similar tools for data visualization and analysis.
• Understanding of service process optimization, documentation, and training delivery.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Semiconductor Manufacturing

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