SAP Project Manager

NTT DATA, Inc.; Indianapolis (IN); On-site; USD 110,000 - 160,000; Full time

Job summary

NTT DATA seeks an experienced SAP Project Manager to lead O2C and TM processes on S/4HANA in a global environment. You will own end-to-end incidents, drive RCA, validate design and automation, and oversee UAT and hypercare during upgrades. Collaboration with stakeholders across IT Performance, ABI, and external vendors is essential.

You will mentor junior engineers, document knowledge, and ensure cross-module integration from O2C-TM to R2R/P2P/MDM, using SPRO configurations and SAP Fiori tools.

Qualifications

• Bachelor's degree in a Computer Science/Information Technology/Engineering discipline.
• 8–10 years of SAP O2C and TM module support in enterprise AMS contexts.
• Deep S4H SD configuration for Sales Order, Pricing, Credits, Dispute, and CM.

Responsibilities

• Own end-to-end analysis, debugging, and timely resolution of critical O2C and TM incidents.
• Conduct RCA for corrective and preventive actions under ITSM/SLA governance.
• Validate FD/TD and automation test scripts during KT checkpoints.
• Lead UAT, training, and hypercare during new rollouts.
• Mentor junior engineers and document KB articles.

Skills

S4 HANA SD

S4 HANA TM

Integration Mgmt

ITSM SLA

Global Ops

RCA

ABAP Debugging

BRF+

LMD

Agile Planning

Vendor Governance

Education

Bachelor's degree in CS/IT/EE/EC

Tools

SAP Fiori

SPRO

ServiceNow

Azure DevOps

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a SAP Project Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role - SAP Project Manager

Specialization - IT operations, functional validation, and incident resolution for SAP O2C and TM modules on S4/HANA and global virtual environment.

Responsibilities

• Own end-to-end analysis, debugging, and timely resolution of critical O2C and TM incidents to ensure zero business disruption.
• Conduct deep-dive Root Cause Analysis (RCA) to establish definitive corrective and preventive action plans under ITSM/SLA governance.
• Accountable for the functional validation of CI/CD changes, continuous regression testing, and cross-module integration testing.
• Lead User Acceptance Testing (UAT), orchestrate key-user training, and drive hypercare support loops during new rollout phases.
• Drive high-priority functional incident calls, executing immediate operational workarounds to mitigate major system crises.
• Convert incident trends into formalized problem tickets and feature requests, collaborating with product teams to prioritize backlog items.
• Review and validate Functional Design (FD), Technical Design (TD), and automation test scripts during Knowledge Transfer (KT) checkpoints.
• Retain, document, and scale SAP O2C-TM process knowledge within IT Operations by mentoring junior engineers and creating Knowledge Base (KB) articles.
• Partner with internal IT Performance/Project Managers, ABI Business Stakeholders, and external vendor teams across global zones.
• Lead functional validation cycles during major S4 HANA upgrades and scheduled system maintenance windows.

Requirements

• Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications)
• Experience - 8–10 years of specialized experience supporting SAP O2C and TM modules within enterprise-scale AMS or application support frameworks.
• Core S4H SD Expertise - Deep configuration knowledge of Sales Order & Contract Management, Pricing, Credit, Dispute, and Consignment processes.
• Advanced S4H TM Architecture - Proven expertise in Side-car TM configuration, Freight Rate Management/Settlements, FU/FO setup, and logistical planning.
• Logistics Integration - Exposure to Last Mile Delivery (LMD) models and route settlement automation.
• Cross-Process Architecture - Good upstream and downstream integration knowledge linking O2C-TM with R2R, P2P, and Master Data Management (MDM) streams.
• Advanced proficiency in SPRO configuration, complex business workflows, and master data structures.
• Ability to conduct baseline ABAP debugging and navigate BRF+ structures from a functional analysis standpoint.
• Practical experience leveraging SAP Fiori apps to execute, test, and optimize standard business processes.
• Good experience navigating ServiceNow (SNOW) for ITSM and Azure DevOps (ADO) for change management.

Skill Matrix

Skill Matrix -Mandatory Skills (Must Have)S4 HANA SD Configuration - Sales, Pricing, CreditsS4 HANA TM Setup - Freight planning, settlementsIntegration Management - O2C-TM to R2R/P2P/MDMITSM & SLA Governance - Incident/Problem trackingGlobal Operations - Virtual, multi-cultural teamworkCrisis Management - Root Cause Analysis (RCA)Desirable Skills (Nice to Have)ABAP Code Literacy - Functional basis debuggingBRF+ Framework - Rule creation and adjustmentsLMD Exposure - Last Mile Delivery configurationsAgile Ecosystems - Sprint planning and velocity trackingVendor Governance -

Soft Skills

• Critical thinker and good problem-solver
• Good oral and written communication skills
• Good team player, self-starter, and good analytical skills
• Good understanding about code quality, security standards, and programing best practices

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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