SAP Primary Support Engineer

Support Revolution; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Support Revolution is seeking an experienced SAP Primary Support Engineer to own end-to-end SAP cases across modules, applying ABAP expertise and strong functional knowledge.

You will work remotely in the United States, collaborating with clients and delivery teams to deliver high-quality fixes, ensure SLAs are met, and continuously improve SAP environments with an eye on innovation.

Qualifications

• 8+ years of SAP functional experience in one or more modules (SD, FICO, HR/Payroll, WM, BW, MM).
• Strong hands-on SAP ABAP experience and understanding of technical SAP environments.
• Proven track record diagnosing and resolving complex SAP issues.
• Excellent analytical and problem-solving skills; able to identify root causes.

Responsibilities

• Own & solve SAP cases across modules and deliver effective solutions.
• Configure, troubleshoot and optimise SAP solutions for reliable performance.
• Build client relationships and communicate solutions clearly to stakeholders.
• Deliver fixes with SAP delivery and development teams while meeting SLAs.

Skills

SAP ABAP

SAP functional experience

Client communication

Issue diagnosis

SLA adherence

Team collaboration

SAP innovation interest

Job description

SAP Primary Support Engineer

Keep critical SAP systems running. Solve complex challenges. Make a real impact.

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About the role:

We’re growing, and we’re looking for an experienced SAP Primary Support Engineer to join our growing SAP practice and play a key role in supporting mission-critical SAP environments for our clients.

This is more than a traditional support role. You’ll take end-to-end ownership of SAP cases, combining your technical ABAP expertise with strong functional SAP knowledge to investigate issues, identify root causes and deliver effective solutions.

You’ll work closely with customers, delivery teams and technical specialists, helping ensure their SAP environments remain reliable, efficient and continually improving.

This is full-time, fully remote work.

What you’ll be doing:

As our SAP Primary Support Engineer, you’ll:

• Own & solve SAP cases: Provide expert SAP support across modules such as SD, FICO, HR/Payroll, WM, BW and/or MM, investigating issues, identifying root causes and delivering effective solutions
• Configure & optimise: Troubleshoot, configure and optimise SAP solutions, ensuring reliable performance and a great user experience
• Build client relationships: Act as a trusted point of contact, bridge technical and business teams, lead client discussions and communicate solutions clearly
• Deliver quality solutions: Work with SAP delivery and development teams to implement, test and validate fixes while meeting agreed SLAs and quality standards
• Drive continuous improvement: Identify recurring issues, recommend preventative measures and implement improvements that enhance system functionality and client experience
• Stay ahead of SAP innovation: Keep up to date with SAP releases, best practices, industry trends and emerging technologies, including AI, and apply these to client solutions
• Share knowledge: Contribute technical insights, best practices and lessons learned across the SAP practice.

What we’re looking for:

We’re looking for an experienced SAP professional who combines strong functional and technical capability with a customer-first mindset.

You’ll ideally bring:

• 8+ years of SAP functional experience, with strong expertise in one or more SAP modules such as SD, FICO, HR/Payroll, WM, BW and/or MM
• Strong hands-on SAP ABAP experience and a good understanding of technical SAP environments
• Proven experience investigating, diagnosing and resolving complex SAP issues
• Strong SAP configuration and troubleshooting skills
• Experience working across technical and functional teams to deliver effective solutions
• Excellent analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions
• Strong communication skills and confidence working directly with clients and business stakeholders
• A proven ability to take ownership of cases and drive issues through to resolution while meeting SLAs
• A collaborative mindset with a willingness to share knowledge and support team development
• A continuous improvement mindset, with an interest in SAP innovation, AI and emerging technologies.

SAP never stands still, and neither do we.

We’re looking for someone who enjoys solving complex challenges, building trusted client relationships and staying ahead of new technology and innovation.

If this sounds like you, we’d love to hear from you!

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

1. Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
2. Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
3. Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
4. Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here.

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

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