SAP Order to Cash Consultant, Senior Associate

PwC; New York (NY); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Annual discretionary bonus

Benefits package

Job summary

PwC South Africa seeks a SAP Order to Cash Consultant, Senior Associate, to analyze requirements and implement SAP CRM solutions for clients in our SAP practice. You will work with clients to optimize customer relationship processes and provide training for seamless adoption of SAP CRM systems.

You will collaborate with teams, drive process improvements, and use analytical thinking to deliver insights. Expect travel up to 80% and ongoing professional development within PwC's trusted framework.

Qualifications

• Bachelor's degree required.
• At least 2 years of experience.
• Preference for Master's or MBA in related field.

Responsibilities

• Analyzing client requirements to implement SAP CRM solutions effectively
• Managing the integration and utilization of SAP CRM applications to optimize customer relationship processes
• Providing training and support to clients for seamless adoption of SAP CRM systems
• Collaborating with clients to enhance customer satisfaction and achieve strategic objectives
• Utilizing analytical thinking to break down complex concepts and inform insights and recommendations
• Developing business process improvements and modeling to enhance operational efficiency
• Building meaningful client connections and anticipating the needs of teams and clients
• Nurturing professional standards and contributing to PwC's code of conduct
• Leveraging business technology and CRM software to drive customer engagement and loyalty

Skills

Analytical thinking

Customer relationship management

SAP CRM

SAP Cloud for Customer

Training and coaching

Education

Bachelor's degree

Master's/MBA preferred

Tools

SAP CRM

CRM software

SAP Cloud for Customer

Job description

About the Opportunity

As a SAP Order to Cash Consultant, Senior Associate, you will play a pivotal role in helping clients optimize their customer relationship management processes within our SAP practice. You will analyze client requirements, implement CRM software solutions, and provide training and support for seamless integration and utilization of SAP CRM applications. As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others, navigating increasingly complex situations to grow your personal brand and enhance your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions and embracing ambiguity as opportunities for growth. In this role at PwC, you will leverage your skills to respond effectively to diverse perspectives and needs, using a broad range of tools and methodologies to generate new ideas and solve problems. You will develop a deeper understanding of the business context and how it is evolving, interpreting data to inform insights and recommendations. Upholding professional and technical standards, you will contribute to the firm's code of conduct and independence requirements, fostering a culture of continuous improvement and innovation.

Responsibilities

• Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions effectively
• Managing the integration and utilization of SAP CRM applications to optimize customer relationship processes
• Providing training and support to clients for seamless adoption of SAP CRM systems
• Collaborating with clients to enhance customer satisfaction and achieve strategic objectives
• Utilizing analytical thinking to break down complex concepts and inform insights and recommendations
• Developing business process improvements and modeling to enhance operational efficiency
• Building meaningful client connections and anticipating the needs of teams and clients
• Navigating complex situations to grow personal brand and deepen technical skills
• Upholding professional and technical standards in alignment with the firm's code of conduct
• Leveraging business technology and CRM software to drive customer engagement and loyalty

Qualifications

What You Must Have

• At least a Bachelor's degree
• At least 2 years of experience

What Sets You Apart

• Preference for a Master's or Master of Business Administration degree in Business Administration/Management, Computer Science/Information Systems, or related field
• Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
• Utilizing analytical thinking for business process improvement
• Engaging in customer relationship management and customer satisfaction
• Applying business technology skills to enhance client solutions
• Managing deployment and design implementation projects
• Excelling in customer needs analysis and customer engagement strategies

Travel Requirements

Up to 80% travel.

Salary

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit: https://pwc.to/benefits-at-a-glance

EEO Statement

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.