SAP NS2 Technical Service Manager

SAP; Newtown Square (Delaware County); On-site; USD 140,000 - 190,000; Full time

Job summary

SAP NS2 is seeking a seasoned Technical Service Manager to guide large enterprise SAP environments, focusing on SAP Basis administration, S/4HANA migrations, and secure cloud delivery. You will lead customer engagements, architect solutions, and drive cross-team collaboration across SAP delivery and partner teams.

You will communicate complex technical concepts to executives, build strong relationships, and manage service delivery with a focus on security and compliance in cloud environments

Qualifications

• 8+ years of SAP Basis administration and SAP technical consulting experience.
• Bachelor’s degree in Computer Science, Engineering or Information Management preferred.
• Experience with SAP landscape architecture and lifecycle management.

Responsibilities

• Serve as primary technical advisor for large SAP RISE customers and lead landscape changes.
• Coordinate SAP delivery teams to resolve complex technical challenges.
• Review architecture, security, business continuity, and network requirements with customers.
• Shape migration roadmaps and manage stakeholder expectations during delivery.

Skills

SAP Basis administration

SAP technical consulting

Solution architecture

S/4HANA migration

Cloud platforms (AWS/Azure/GCP)

Technical project management

Security & compliance

SAP S/4HANA certifications

Education

Bachelor's degree in Computer Science/Engineering/Information Management

Tools

AWS/Azure/GCP

Job description

Company Description

Join SAP's senior engineering community, collaborating across product lines and mentoring teams to deliver secure, scalable cloud services worldwide.

Job Description

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a US Citizen; this position requires access to customer data. SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer.

SAP NS2 Technical Service Manager (TSM)

What you’ll bring

You guide enterprise customers through complex SAP cloud environments. You bring deep experience with SAP Basis administration, technical consulting, and solution architecture. You understand SAP S/4HANA landscapes and how systems connect across cloud platforms. You can explain technical concepts clearly to business stakeholders and executives. You build trust through strong relationship management and calm issue resolution. Your background includes SAP operations, cloud delivery, and customer-facing project leadership. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. SAP NetWeaver, OS/DB migration, SAP HANA certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.

Required Skills

• 8+ years of SAP Basis administration and SAP technical consulting experience
• Bachelor’s degree in Computer Science, Engineering or Information Management preferred
• SAP landscape architecture and lifecycle management
• SAP S/4HANA migration and conversion knowledge
• Cloud platform experience with AWS, Microsoft Azure, or Google Cloud
• Technical project management experience
• SAP security, networking, and compliance knowledge
• Strong communication and presentation skills

What you’ll build

You serve as the primary technical advisor for large and strategic SAP RISE customers. You lead conversations on landscape changes, cloud operations, and service delivery plans. You coordinate specialists across SAP delivery teams to resolve complex technical challenges. You review architecture, security, business continuity, and network requirements to align solutions with customer needs. You conduct regular operational and technical reviews and drive issues through resolution. You help shape migration roadmaps with customers, implementation partners, and SAP services teams. Support client delivery manager (CDM) in regular cadence with stakeholder at customer and manage expectations with regards to service delivery.

Where you belong

You will join a team focused on protecting and maximizing customer investments in SAP RISE. The work combines cloud operations, architecture, customer engagement, and long‑term technology planning. Your team owns customer landscapes end to end and develops a detailed understanding of system dependencies. You will work closely with delivery, operations, account, and consulting teams across SAP. The role offers exposure to large enterprise environments and complex transformation programs. Your expertise helps customers make confident decisions throughout their cloud journey.

Skills used in this role: AI adoption Capability, AI output quality assurance, AI day to day practice, cloud architecture, incident management

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to your age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the \SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.