SAP NS2 Technical Quality / Success Plan Manager

SAP SE; Herndon (VA); On-site; USD 180,000 - 240,000; Full time

Job summary

SAP NS2 is seeking a seasoned Technical Quality / Success Plan Manager to orchestrate premium customer engagements across Federal, DoD, and public/private sectors. You will guide PE strategy, ensure accurate time and revenue forecasting, and collaborate with SAP NS2 COE and delivery teams. 80% travel may be required.

The role emphasizes expert customer engagement, cross-functional coordination, and deep knowledge of SAP maintenance portfolios and ERP services.

Qualifications

• Expert-level, customer-facing communication with executive audiences.
• Experience migrating on-premise software to cloud across IAAS/PAAS/SAAS.
• Deep SAP maintenance portfolio knowledge and ERP implementation experience.

Responsibilities

• Lead premium engagement steering meetings with customers and manage PE engagement plans.
• Maintain accurate view of PE time actuals and revenue forecasting (TQM, Expert Service Days).
• Collaborate with NS2 COE and SAP teams to ensure delivery against MaxSecure contracts.

Skills

Customer Engagement

Data Analysis

Root Cause Analysis

Incident Management

Communication Skills

Business Process Automation

Job description

Company Description

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. Must be able to obtain and maintain a security clearance.

SAP NS2 Technical Quality / Success Plan Manager

Job Description

What You’ll Bring

The role requires over ten years of experience in business software implementation consulting or support, including at least five years managing or delivering SAP engineering and maintenance‑related services. Candidates must demonstrate expert‑level, customer‑facing communication and presentation skills with executive audiences, along with proven experience migrating on‑premise software to the cloud across IAAS, PAAS, and SAAS solutions. Principal TQM delivery experience are preferred, and prior ERP software implementation experience is required. Additional requirements include experience in software services sales, contract management or negotiations; deep knowledge of the SAP Maintenance Portfolio—covering SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded; strong verbal and written communication skills; the ability to build trusted relationships with key customer stakeholders; and the capability to independently lead and manage work with minimal supervision. You’ll be traveling up to 80% of the time or as needed by the customer.

What you’ll Build

As a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at Customer. You’ll manage complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES). You’ll gather insights about the customers business and roadmaps with SAP as a basis for successful engagement delivery. You’ll lead premium engagement steering meeting with customers, manage the PE customer engagement service plan. Maintain and update an accurate view of PE Time Actuals/Revenue forecasting (TQM, Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC).

Where you’ll belong

You will be a member of the NS2 Service and Support Maxsecure Delivery team. The TQM will be directly engaged in the delivery MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support. You must be eligible to obtain and maintain a security clearance and travel 80% or as needed per the customer.

Qualifications

Skills: Customer Engagement Product Thinking Data Analysis Root Cause Analysis Incident Management Customer Orientation Systems Thinking Knowledge Management Troubleshooting (Problem Solving) Business Process Automation Business Process Modeling Technical Support AI Content Curation AI Assisted Development Observability Context Engineering AI Output Quality Assurance Agentic AI Day-to-Day Practice AI-Assisted Automation and Prototyping AI Adoption Capability

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.