SAP MM Production Support Specialist (L1/L2)

Aroha Technologies, Inc; Dearborn (MI); On-site; USD 98,000 - 140,000; Full time

Job summary

Aroha Technologies, Inc. is seeking an SAP MM Support Consultant to provide L1/L2 functional and production support in an enterprise SAP AMS environment in Dearborn, Michigan.

You will handle procurement, inventory management, material movements, receiving, shipping, and related master data and outbound processes. The role emphasizes issue resolution, incident management, root-cause analysis, and coordinated collaboration with IT and business stakeholders to maintain manufacturing and logistics

Qualifications

• Strong hands-on experience in SAP MM Purchasing and Inventory Management.
• Good understanding of material master, goods movements, stock transfers, and logistics processes.
• Working knowledge of SAP Sales and Distribution (SD) processes related to shipping and outbound execution.
• Understanding of integration between SAP MM, PP, EWM, Finance, and external supplier systems.
• Experience with SAP configuration, incident management, root-cause analysis, and controlled production changes.
• Experience using ServiceNow or comparable ITSM platforms.
• Strong analytical, documentation, and stakeholder-communication skills.
• Ability to work in a shift-based production-support environment.

Responsibilities

• Provide L1/L2 production support within an enterprise SAP AMS environment.
• Manage incidents, service requests, problems, and operational tasks through resolution or escalation.
• Use ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure.
• Communicate clearly with business users and technical stakeholders.
• Participate in shift handovers, operational reviews, CAB activities, and major incident calls.
• Maintain runbooks, knowledge articles, known-error records, and support documentation.
• Support planned releases, hypercare, month-end processing, and disaster recovery activities.
• Identify recurring issues and recommend automation and process improvements.
• Coordinate with L3, infrastructure, middleware, security teams, and external service providers.
• Work in a shift-based production-support environment, including on-call support when required.

Skills

SAP MM Purchasing

Inventory Management

Material Master Data

Goods Receipt / Goods Issue

ServiceNow / ITSM

ABAP Coordination

Shift-based Support

Tools

ServiceNow

SAP IDocs

Job description

Aroha Technologies, Inc. is seeking an SAP MM Support Consultant to provide L1/L2 functional and production support in an enterprise SAP AMS environment in Dearborn, Michigan.

You will handle procurement, inventory management, material movements, receiving, shipping, and related master data and outbound processes. The role emphasizes issue resolution, incident management, root-cause analysis, and coordinated collaboration with IT and business stakeholders to maintain manufacturing and logistics