Technical Specialist

HCLTech; United States; On-site; USD 90,000 - 135,000; Full time

Job summary

HCL Technologies Limited is seeking a Technical Specialist to provide L1/L2 functional SAP MM support across procurement, inventory and logistics. You will help maintain material availability, resolve incidents, and coordinate with ABAP/Integrations teams to ensure smooth operations.

The role involves analyzing failures, managing master data changes, and supporting month-end processes. Strong communication and documentation skills are essential for stakeholder interactions.

Qualifications

• Strong hands-on experience in SAP MM Purchasing and Inventory Management.
• Good understanding of material master, goods movements, stock transfers and logistics processes.
• Working knowledge of SAP Sales and Distribution processes relevant to shipping and outbound execution.
• Understanding of integration between MM, PP, EWM, Finance and external supplier systems.
• Experience with SAP configuration, incident management, RCA and controlled production changes.
• Experience working with ServiceNow or a comparable ITSM platform.
• Strong analytical, documentation and stakeholder-communication skills.

Responsibilities

• Monitor, analyze and resolve incidents and service requests related to SAP MM modules.
• Support procurement, inventory, receiving, shipping and outbound processes.
• Coordinate with ABAP/technical teams for MM-related issues.
• Perform triage, assess business impact and assign tickets to resolver groups.
• Investigate transactional failures, stock inconsistencies and movement errors.
• Assist with master data corrections and configuration changes.
• Coordinate testing (functional, regression, UAT) for changes.
• Support month-end processing and other critical operational activities.
• Create handovers for major changes and maintain knowledge articles.

Skills

SAP MM Purchasing

Inventory Management

Material Master

Goods Movements

Stock Transfers

Sales & Distribution (Shipping/Outb</w

MM-PP-EWM-Finance integration

Configuration & RCA

Incidents & ITSM (ServiceNow)

Stakeholder Communication

Analytical Skills

Tools

ServiceNow

Job description

Career Opportunities: Technical Specialist (184118)

The SAP MM Support Consultant will provide L1/L2 functional support for procurement, inventory, material movements, receiving, shipping, master data and related sales or outbound processes. The consultant will help maintain material availability and continuity across manufacturing and logistics operations.

Key Responsibilities

Key Responsibilities

• Monitor, analyze and resolve incidents and service requests related to:
• Procurement and purchasing
• Supplier scheduling and material call-offs
• Inventory and stock management
• Goods receipt and goods issue
• Stock transfers and transfer postings
• Receiving and shipping
• Relevant sales and outbound processes
• Perform initial triage, assess business impact and assign tickets to the correct resolver group.
• Investigate transactional failures, stock inconsistencies, incorrect document statuses and movement errors.
• Resolve issues caused by missing or incorrect master data and configuration.
• Support routine operational requests and approved production-data corrections.
• Analyze failed MM-related IDocs and interfaces and coordinate technical issues with Integration and ABAP teams.
• Perform functional analysis for workflow, output and document-processing issues.
• Conduct root-cause analysis for recurring procurement, inventory, receiving or shipping incidents.
• Perform configuration analysis and eligible small configuration corrections through the approved change process.
• Reproduce issues in non-production environments and coordinate functional, regression and user-acceptance testing.
• Support month-end processing and other business-critical operational activities.
• Prepare structured handovers when issues require major development, design changes or specialist L3 support.
• Maintain functional runbooks, known-error records and knowledge articles.

Skill Requirements

Required Skills and Experience

• Strong hands-on experience in SAP MM Purchasing and Inventory Management.
• Good understanding of material master, goods movements, stock transfers and logistics processes.
• Working knowledge of SAP Sales and Distribution processes relevant to shipping and outbound execution.
• Understanding of integration between MM, PP, EWM, Finance and external supplier systems.
• Experience with SAP configuration, incident management, RCA and controlled production changes.
• Experience working with ServiceNow or a comparable ITSM platform.
• Strong analytical, documentation and stakeholder-communication skills.