SAP Key User – S/4HANA (Process & Projects)

Continental Industry; Fairlawn (OH); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Continental (ContiTech) is seeking a SAP S/4HANA SD expert to govern, optimize, and support local O2C processes. You will bridge business and IT, ensure alignment with global templates, and lead SD workstreams during S/4HANA implementations. The role is hybrid, three days per week, at ContiTech sites in the US.

Responsibilities include process ownership, data cleansing, testing, and user training. Travel up to 50% may be required, with emphasis on cross‑regional SD standardization.

Qualifications

• Bachelor’s degree or 4+ years of experience in lieu of a degree.
• 2+ years of SAP SD/ Customer Service experience (preferably S/4HANA).
• Experience in SAP or SAP S/4HANA implementations or rollouts.
• Proven experience in Order-to-Cash process optimization.
• SAP SD or S/4HANA certification (preferred).

Responsibilities

• Own and standardize local end-to-end Order-to-Cash (O2C) processes.
• Drive harmonization of SD processes across regions, plants, and distribution centers.
• Translate business requirements into SAP functional specifications.
• Lead SD workstream for local activities in S/4HANA implementations.
• Develop training materials and drive user adoption.
• Provide ongoing SD support and continuous improvement.

Skills

SAP SD

Order-to-Cash

Leadership

Travel 50%

Communication

Education

Bachelor’s degree or 4+ years experience in lieu

4+ years of experience in lieu of a degree

Tools

SAP S/4HANA

Fiori apps

Job description

Company Description

Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, safe and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.

ContiTech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment‑friendly, safe and convenient industry and service solutions using a range of materials for off‑highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 39,000 employees in more than 40 countries and sales of some 6.4 billion euros (2024), the global industrial partner is active with core branches in Asia, Europe and North and South America.

Are you ready to shape the future with us?

Job Description

Position Summary

In this role, you will be a business‑facing expert responsible for governing, optimizing, and supporting Sales & Distribution (SD) processes within the SAP S/4HANA environment. This role acts as part of the SAP Implementation Team that acts as the critical bridge between business stakeholders and IT/SAP teams, ensuring that local Order‑to‑Cash (O2C) processes are standardized, efficient, and aligned with business objectives.

This position will play a key role in S/4HANA local/business area (BA) implementations, enhancements, and continuous improvement initiatives, driving process excellence across sales order management, pricing, delivery, billing, and customer master data.

This role is Hybrid 3 days a week at any ContiTech site in the US.

How You Will Make an Impact

Process Ownership & Governance

• Own and standardize local end‑to‑end Order‑to‑Cash (O2C) processes (order entry, delivery, billing, invoicing, returns).
• Drive harmonization of SD processes across regions, plants, and distribution centers.
• Ensure alignment with BA/global templates, best practices, and compliance requirements.
• Creator and owner of the local and business area repository for SAP work instructions developed by applying business knowledge to SAP processes.

SAP S/4HANA SD Expertise

• Act as the functional expert for SAP SD in S/4HANA.
• Customer master, Sales orders, Route Schedules, pricing, billing, quoting, accruals, rebates, credit management, etc.
• Ensure proper integration with MM, FI, and logistics processes.

Business–IT Interface

• Translate business requirements into SAP functional specifications.
• Serve as the primary liaison between business users and SAP/IT teams.
• Support workshops, fit‑gap analysis, and solution validation for local and BA projects.

Implementation, Testing & Quality Assurance

• Lead SD workstream for local activities in S/4HANA implementations and rollouts.
• Ensure proper cleansing and validation of data under the core SD elements.
• Support, define and execute functions related to Fit Gap Analysis, Test Scenarios, Testing (unit, integration, UAT, etc.), Cutover & Hyper‑care.
• Validate system changes to ensure alignment with business processes.
• Ensure data accuracy and process stability before go‑live.
• Contribute and test for local/ BA process and system enhancements.

User Training & Adoption

• Act as a trainer and Subject Matter Expert for business users.
• Develop local and BA training materials and SOPs.
• Drive user adoption and best practice usage across the organization.

Operational Support & Continuous Improvement

• Provide support for SD‑related issues and root cause analysis.
• Identify process inefficiencies and drive improvement initiatives.
• Ensure system performance and continuous optimization of sales operations.
• Creation of IT work request after troubleshooting and manage the completion and communication of status to completion with business users for SAP.

Qualifications

WHAT YOU BRING TO THE ROLE

• Bachelor’s degree in Information Technology, Business Administration, Engineering, Project Management, Supply Chain Management, or a related field or 4+ years of experience in lieu of a degree.
• 2+ years of SAP SD/ Customer Service experience (preferably S/4HANA).
• Experience in SAP or SAP S/4HANA implementations or rollouts.
• Proven experience in Order‑to‑Cash process optimization.
• SAP SD or S/4HANA certification (preferred).
• Proven leadership, communication, presentation, and stakeholder management skills.
• Up to 50% travel required.

Additional Ways To Stand Out

• Knowledge of SAP modules including FI/CO, MM, SD, PP, EWM, and/or TM.
• 5+ years of SAP SD/ Customer Service experience (preferably S/4HANA).
• Experience in global or multi‑site implementations.
• Familiarity with data migration, system integrations, testing strategies, and change management frameworks.
• SAP S/4HANA SD configuration and Fiori apps.
• Integration with MM, FI, and supply chain processes.
• Understanding of IDOCs, interfaces, and data flows.

Key Competencies

• Strategic Planning
• Training
• Change Management
• Problem Solving
• Conflict Resolution
• Decision Making
• Communication & Presentation Skills Process standardization and continuous improvement
• Strong ownership and accountability mindset

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.

Additional Information

THE PERKS

• Immediate Benefits
• Paid Time Off
• Tuition Assistance & Employee Discounts
• Employer 401(k) Match
• Competitive Bonus Programs
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• And many more benefits that come with working for a global industry leader!

EEO-Statement

EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [e-mail] or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.