SAP ISU-CRM / Customer Service

Fyerx; United States; À distance; USD 18 000 - 25 000; Plein temps

Résumé du poste

HadronGBS is looking for an experienced SAP IS-U/CRM Customer Service Consultant to independently manage day-to-day operations, troubleshoot incidents, and provide effective solutions to ensure smooth business processes on a remote basis.

The ideal candidate will have 3–4 years of hands-on SAP IS-U CS/CRM experience, strong troubleshooting skills, and the ability to coordinate with stakeholders. This is a 6-month Time & Material subcontract with immediate joining.

Qualifications

• 3–4 years of hands-on SAP IS-U Customer Service/CRM experience.
• Strong understanding of SAP IS-U CS/CRM operations.
• Experience with production support and troubleshooting.
• Knowledge of SAP batch jobs and scheduling.
• Familiarity with SAP IS-U integrations.
• Understanding of incident management and root-cause analysis.
• Strong communication and problem-solving skills.
• Ability to work independently and collaboratively.

Responsabilités

• Manage daily SAP IS-U CRM/Customer Service operations.
• Troubleshoot production issues and provide workarounds while root-cause analysis is in progress.
• Monitor and support SAP batch jobs and scheduling.
• Support SAP IS-U Customer Service/CRM integrations with other SAP modules and external systems.
• Identify and recommend process improvements.
• Collaborate with business stakeholders to understand operational requirements.
• Handle incidents and support timely issue resolution.

Connaissances

SAP IS-U CS/CRM operations

Production support

Incident management

Root cause analysis

Communication skills

Independent & collaborative work

Outils

SAP batch jobs scheduling

SAP IS-U integrations

Description du poste

SAP ISU-CRM / Customer Service Consultant

Client: HadronGBS

Location: Remote – India

Experience: 3–4 Years

Employment Type: Contract

Contract Duration: 6 Months

Work Mode: Remote

Openings: 1

Job Overview

We are looking for an experienced SAP ISU-CRM / Customer Service Consultant with hands-on expertise in SAP IS-U Customer Service and CRM operations. The ideal candidate should be capable of independently managing day-to-day operations, troubleshooting incidents, and providing effective solutions to ensure smooth business processes.

Key Responsibilities

Manage daily SAP IS-U CRM/Customer Service operations.

Troubleshoot production issues and provide workarounds while root-cause analysis is in progress.

Monitor and support SAP batch jobs and scheduling.

Support SAP IS-U Customer Service/CRM integrations with other SAP modules and external systems.

Identify and recommend process improvements.

Collaborate with business stakeholders to understand operational requirements.

Handle incidents and support timely issue resolution.

Requirements

Required Skills

3–4 years of hands-on SAP IS-U Customer Service/CRM experience.

Strong understanding of SAP IS-U CS/CRM operations.

Experience with production support and troubleshooting.

Knowledge of SAP batch jobs and scheduling.

Familiarity with SAP IS-U integrations.

Understanding of incident management and root-cause analysis.

Strong communication and problem-solving skills.

Ability to work independently and collaboratively.

Additional Information

Engagement: Time & Material – Subcontract

Contract Duration: 6 Months

BGV: Mandatory

Work Location: Remote

Joining: Immediate availability preferred.