SAP Hybris Support Analyst - L2/L3 Incident & RCA

Tata Consultancy Services Limited; Walker (MI); Vor Ort; USD 100.000 - 130.000; Vollzeit

Benefits dieser Stelle

Discretionary Annual Incentive

Medical Coverage: Medical & Health, &c

Family Support: Parental Leaves

Insurance Options: Aut & Home, IDT

Commuter Benefits & Certification &amp

Time Off: Vacation & Holidays

Legal & Financial Assistance: 401K &+

Zusammenfassung

Tata Consultancy Services Limited is seeking an Analyst to provide L2/L3 support for SAP Commerce Cloud (Hybris) in Walker, MI. You will analyze incidents, troubleshoot issues, and work with cross-functional teams on deployments and performance improvements.

The role requires Java/Spring Boot development knowledge, REST APIs, SQL querying, and familiarity with ITIL/Agile processes. This on-site position offers comprehensive benefits and career growth opportunities.

Qualifikationen

• Experience providing L2/L3 support for SAP Commerce Cloud (Hybris).
• Strong analytical skills for production incidents and problem tickets.
• Experience with deployments, releases, and environment validations.

Aufgaben

• Provide L2/L3 application support for SAP Commerce Cloud (Hybris).
• Analyze and resolve production incidents, service requests, and problem tickets.
• Perform root cause analysis and implement preventive measures.
• Monitor application performance, integrations, and batch processes.
• Work closely with business users, development teams, and infrastructure teams.
• Support deployments, release activities, and environment validations.
• Prepare support documentation, KB articles, and operational reports

Kenntnisse

SAP Commerce Cloud (Hybris) support

Java/J2EE/Spring Boot development

REST APIs & Microservices

SQL query analysis

Incident/Problem/Change Management

Application log analysis & monitoring

Agile & ITIL processes

Tools

ServiceNow

Splunk

Dynatrace

OMS/Order Management integration exposure

Jobbeschreibung

Tata Consultancy Services Limited is seeking an Analyst to provide L2/L3 support for SAP Commerce Cloud (Hybris) in Walker, MI. You will analyze incidents, troubleshoot issues, and work with cross-functional teams on deployments and performance improvements.

The role requires Java/Spring Boot development knowledge, REST APIs, SQL querying, and familiarity with ITIL/Agile processes. This on-site position offers comprehensive benefits and career growth opportunities.