SAP EWM Support Engineer

TALENT Software Services; Indianapolis (IN); On-site; USD 95,000 - 120,000; Full time

Job summary

TALENT Software Services is looking for a SAP EWM Support Engineer to provide onsite L1 support for warehouse operations in Indianapolis, IN. The role covers inbound/outbound processes, internal movements, and production supply in a 16x6/16x7 rotating shift environment.

The ideal candidate has 4+ years in SAP EWM, strong knowledge of warehouse automation, RF devices, and SAP S/4HANA integrations. Pharmaceutical warehouse experience is a plus, with excellent communication and problem-solving

Qualifications

• 4+ years of experience in SAP EWM Support.
• Strong understanding of warehouse processes: Receiving, Putaway, Picking, Packing, Shipping, Inventory.
• Experience supporting warehouse automation technologies (ASRS, AutoStore, AGV).
• Knowledge of RF devices, barcode scanning, and printer support.
• Experience troubleshooting SAP EWM interfaces and integrations.
• Experience in customer-facing support and pharmaceutical warehouse operations.
• Familiarity with SAP S/4HANA and Warehouse Control System integrations.

Responsibilities

• Provide onsite SAP EWM support to warehouse operations on rotating shifts.
• Provide SAP EWM Level 1 support across shifts.
• Support inbound, outbound, internal movements, and production supply.
• Diagnose, troubleshoot, and resolve SAP EWM issues.
• Monitor interfaces between SAP EWM and other warehouse systems.
• Assist business users and warehouse floor operations.
• Manage incidents and track resolution.
• Coordinate escalations with technical and functional teams.
• Maintain SOPs, support docs, and knowledge articles.

Skills

SAP EWM

S/4HANA

Warehouse Management

RF Devices

Barcode Scanning

Incident Management

Onsite Support

Tools

ASRS

AutoStore

AGV

WCS/MFS

Exacta WES

WorldLink

Warehouse Control Systems

Job description

• Primary Skill: SAP Extended Warehouse Management (EWM)
• Location: Indianapolis, IN
• Duration: 6 months
• GBaMS ReqID: 10926313
• Role: SAP EWM Support Engineer
• Experience Required: 6-8 years
• Primary Skill: SAP Extended Warehouse Management (EWM)

Required Skills & Experience

• 4+ years of experience in SAP EWM Support.
• Strong understanding of warehouse business processes, including:
• Receiving.
• Putaway.
• Picking.
• Packing.
• Shipping.
• Inventory Management.
• Experience providing application support in warehouse or manufacturing environments.
• Experience supporting warehouse automation technologies, including:
• ASRS.
• AutoStore.
• AGV.
• Pick-to-Light.
• WCS/MFS.
• Knowledge of RF devices, barcode scanning, and warehouse floor support.
• Experience troubleshooting SAP EWM interfaces and integration issues.
• Strong analytical, problem-solving, and communication skills.
• Experience working in customer-facing support organizations.
• Experience supporting pharmaceutical warehouse operations.
• Experience with SAP S/4HANA and Warehouse Control System integrations.
• Familiarity with:
• Exacta WES.
• WorldLink.
• Related warehouse applications.
• Understanding of network troubleshooting and printer support in warehouse environments.

Roles & Responsibilities

• Provide onsite SAP EWM support to warehouse operations in a 16x6/16x7 rotating shift environment.
• Provide SAP EWM Level 1 support across rotating morning and evening shifts.
• Support warehouse operations across:
• Inbound processes.
• Outbound processes.
• Internal warehouse movements.
• Production supply.
• Perform initial diagnosis, troubleshooting, and resolution of SAP EWM production issues.
• Monitor and support interfaces between SAP EWM and other warehouse systems.
• Provide hands-on support to business users and warehouse floor operations.
• Manage incidents and track issue resolution through completion.
• Coordinate escalations with appropriate technical and functional teams.
• Monitor system performance and integration health.
• Maintain:
• SOPs.
• Support documentation.
• Knowledge articles.
• Coordinate with customers, vendors, and cross-functional teams to resolve issues.
• Communicate incident status, troubleshooting progress, and resolutions to stakeholders.
• Support warehouse automation and integration issues in production environments.
• Ensure timely resolution of business-critical warehouse support incidents.

Generic Managerial Skills

• Quick learner and self-driven professional.
• Ability to meet with business users and work cross-functionally to define requirements.
• Ability to configure and deploy solutions based on business needs.
• Strong planning and prioritization skills.
• Ability to meet defined service delivery levels in a customer-facing role.
• Excellent written and verbal communication skills.
• Ability to actively participate in cross-functional teams.
• Ability to lead project initiatives and ensure delivery:
• On time.
• Within required quality standards.
• According to business requirements.

Key Skills / Resume Search Keywords

• SAP EWM.
• SAP Extended Warehouse Management.
• Warehouse Management.
• SAP EWM L1 Support.
• WMS.
• SAP S/4HANA.
• RF Devices.
• Barcode Scanning.
• Warehouse Automation.
• ASRS.
• AutoStore.
• AGV.
• Pick-to-Light.
• WCS.
• MFS.
• Exacta WES.
• WorldLink.
• Incident Management.
• Pharma Warehouse.
• Onsite Support.
• Warehouse Floor Support.
• SAP EWM Integration.
• Warehouse Control Systems.
• Network Troubleshooting.
• Printer Support.