SAP Delivery Manager - Alpharetta GA

DXC Technology; Alpharetta (GA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

DXC Technology is seeking a senior SAP Delivery Manager in Alpharetta, GA to own end-to-end SAP delivery across implementations, transformations, upgrades, and AMS services. You will drive governance, reporting, and performance against SLAs, budgets, and milestones while coordinating with client executives and delivery teams.

You will lead cross-functional SAP streams, including FI/CO, MM, SD, PP, EWM, SuccessFactors, ABAP, and data migration, ensuring seamless integration with non-SAP systems

Qualifications

• Leadership in SAP delivery and program governance.
• Strong collaboration across SAP functional/technical streams.
• Experience with SAP S/4HANA, integrations, and data migration.

Responsabilités

• Lead end-to-end delivery of SAP programs, projects, enhancements, and AMS services.
• Manage SAP S/4HANA implementations, transformations, upgrades, migrations, and application support engagements.
• Establish delivery governance, operating rhythms, dashboards, and executive reporting.
• Ensure achievement of contractual SLAs, KPIs, milestones, budgets, and quality objectives.
• Monitor delivery performance and address risks, issues, and escalations.

Description du poste

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Key Responsibilities

SAP Delivery Management

• Lead end-to-end delivery of SAP programs, projects, enhancements, and AMS services.
• Manage SAP S/4HANA implementations, transformations, upgrades, migrations, and application support engagements.
• Establish delivery governance, operating rhythms, dashboards, and executive reporting.
• Ensure achievement of contractual SLAs, KPIs, milestones, budgets, and quality objectives.
• Monitor delivery performance and proactively address risks, issues, dependencies, and escalations.
• Coordinate SAP releases, enhancements, testing, cutover, hypercare, and production support activities.
• Establish service improvement plans to improve system stability, delivery efficiency, and customer satisfaction.

Your existing SAP delivery material similarly defines the role as owning SAP application services across implementation, transformation, upgrades, enhancements, and AMS.

SAP Functional and Technical Leadership

• Provide delivery oversight across SAP functional and technical workstreams.
• Coordinate teams supporting areas such as SAP FI/CO, MM, SD, PP, EWM, SuccessFactors, Basis, Security, ABAP, Fiori, BTP, CPT, Integration, and Data Migration, depending on the client landscape.
• Ensure effective integration between SAP and non-SAP applications.
• Partner with SAP architects and functional leaders to ensure solutions meet business, technical, security, and performance requirements.
• Support SAP S/4HANA transformation and modernization initiatives.

Client and Stakeholder Management

• Serve as a senior delivery contact for client executives, business leaders, IT leadership, and internal account teams.
• Develop strong, trusted relationships with client stakeholders.
• Lead governance meetings, executive reviews, and operational service reviews.
• Maintain transparent communication regarding delivery performance, risks, financials, and upcoming priorities.
• Manage critical client escalations and establish appropriate recovery plans.
• Ensure the SAP roadmap remains aligned with the client's strategic business priorities.

Client relationship management is a central part of your existing SAP Delivery Manager.docx, including engagement with director-level and C-suite stakeholders and regular service reviews.

Financial and Commercial Management

• Manage SAP delivery budgets, forecasts, costs, resource utilization, and profitability.
• Monitor account financial performance and take corrective action when necessary.
• Ensure SAP services are delivered within approved financial and contractual parameters.
• Manage scope changes, change requests, and associated commercial impacts.
• Identify opportunities to improve margins through delivery optimization, automation, and appropriate onshore, nearshore, and offshore staffing models.
• Support contract renewals and extensions.

The existing SAP AMS Delivery Manager role also includes ownership of budgets, costs, resource allocation, P&L, and account profitability

Account Growth and Business Development

• Identify opportunities to expand SAP services within existing client accounts.
• Partner with sales, solutioning, account leadership, and SAP subject matter experts to develop new opportunities.
• Support SAP RFPs, RFIs, proposals, estimates, presentations, and client pursuits.
• Identify opportunities for additional SAP implementations, enhancements, modernization initiatives, and managed services.
• Participate in client workshops and roadmap discussions.
• Contribute to account growth while maintaining required delivery margins.

Your existing SAP Application Delivery Lead material specifically identifies expanding an account beyond AMS and maintaining utilization and account margin as key expectations.

Team and Resource Management

• Lead global SAP delivery teams consisting of functional consultants, technical consultants, developers, architects, analysts, and support resources.
• Develop resource and capacity plans based on project and operational requirements.
• Monitor utilization, staffing requirements, skills, and performance.
• Coordinate onshore, nearshore, and offshore teams.
• Provide leadership, mentoring, and direction to SAP team members.
• Promote collaboration, accountability, continuous learning, and high-quality delivery.

Innovation and Continuous Improvement

• Identify opportunities to automate SAP support and delivery processes.
• Lead continuous improvement initiatives to reduce incidents, improve service quality, and lower delivery costs.
• Partner with clients to evaluate emerging SAP capabilities.
• Promote innovative use of SAP S/4HANA, SAP BTP, SAP Fiori, SAP Analytics Cloud, automation, AI, and cloud technologies where they support measurable business outcomes.

Innovation around SAP cloud capabilities, automation, AI, S/4HANA, BTP, and related technologies is also represented in your existing AMS Delivery Manager materials.

Risk, Security, and Compliance

• Identify and mitigate SAP program