SAP CX Solution Architect

NTT DATA Business Solutions; United States; Remote; USD 160,000 - 229,000; Full time

Benefits offered by this job

Health and dental benefits

Flexible PTO

401(k) plan

Remote work opportunities

Job summary

NTT DATA Business Solutions is seeking an experienced SAP CX Solution Architect to shape and deliver cloud-based CX solutions for customers, focusing on C4C, Sales and Service Cloud V2, and integration with S/4HANA/ECC. You will lead workshops, define the solution strategy, and guide the technical team through the full lifecycle from discovery to go-live.

The role requires hands-on design, complex integration knowledge (CPI and Data Workbench), strong communication across stakeholders, and the

Qualifications

• Bachelor’s degree or equivalent in a business-related field.
• 7+ years SAP project implementation experience or 1–2 cross-application areas.
• 5+ years hands-on full lifecycle C4C and Sales and Service Cloud V2 implementation.

Responsibilities

• Lead group workshops to identify strategic drivers and develop use cases and requirements.
• Design and configure CX C4C Sales and Service solutions and integration points.
• Collaborate with project manager to develop delivery plans and identify risks.
• Write functional and technical specifications, and develop test scripts for unit/integration testing.
• Lead cross-functional teams and coordinate onshore/offshore resources.

Skills

SAP CX

C4C

Sales and Service Cloud V2

Cloud solutions

Stakeholder communication

Data migration

Project leadership

Education

Bachelor’s degree in Business Administration or related field

Master’s degree (optional)

Tools

CPI (SAP Cloud Platform Integration)

Data Workbench

S/4HANA / ECC integration

Job description

The SAP CX Solution Architect plays a key role in shaping and delivering digital solutions for our clients on everything related to cloud for customer.The SAP CX Solution Architect will work closely with clients to understand the purpose of the project, the business benefits that will be gained, and the functionality required to make the project successful. The CX Solution Architect is responsible for leading the discussions and decisions withinC4C and Sales and Service Cloud V2 solutions. The Solution Architect is responsible for developing the overall solution direction while assisting and directing the technical team in delivering the recommended solution. The Solution Architect is involved in all phases of a project from discovery to go live; facilitating collaboration between the business and technology to ensure a clear understanding of the solution.

Duties and Responsibilities:

• Lead group workshops to identify strategic drivers and develop required use cases, functional requirements and documenting process flows
• Design and configure solutions for implementingSAP CX C4C Sales and Service
• Experience in designing and configuring integration points between CX C4C, Sales and Service Cloud V2 and S4 HANA, ECC. Knowledge of integration scenarios using middleware platforms such as CPI is required
• Collaborate with project manager to develop project delivery plan, applying knowledge of the requirements and past project delivery experience to help identify risks and prioritize tasks
• Proficient in writing functional specification and technical specification documents, unit and integration test scriptsDiagnose and provide solutions to business process challengesWork closely with clients to develop and deliver winning C4C and Sales and Service Cloud V2 strategies
• Experience leading test cycles (Integration and UAT), training business users on C4C application and preparing training documents in collaboration with super users and SMEs
• Experience with data migration using various templates and Data Work bench for C4C and Sales and Service Cloud V2 and administering the application
• Serve as a subject matter expert throughout organization on C4C and Sales and Service Cloud V2 platform questions and troubleshooting efforts
• Collaborate with the client and the C4C and Sales and Service Cloud V2 team in defining best practices for CX solutions and providing feedback on proposed solutionsImprove NTT DATA Business Solutions' offerings, processes, methodologies and support business development efforts
• Experience leading cross functional teams and onshore and offshore resources

Position Requirements/Qualifications:

• Bachelor’s degree (or its equivalent) in Business Administration, Business Management, Sales or related field of study
• Experience in business process knowledge within one or more of the following industry sectors: Distribution, Industrial, Manufacturing, Chemical, CPG
• 7 years of SAP project implementation experience and/or 1-2 cross application areas OR Master’s degree and 5 years of experience
• 5 years experience in hands on full lifecycle, production scale C4C and Sales and Service Cloud V2 implementation
• 5 years experience incomplex systems projects
• Articulate communicator with all levels of client staff and across various stakeholder groups
• Ability to work independently and manage multiple projects without supervision
• Proven ability to identify, troubleshoot and escape risks throughout the project lifecycle

Preferred:

• Experience with SAP ECC, S/4HANA or other products like FSM, CPQ in CX suite

Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Off, 10 paid holidays, a 401k plan, and remote work opportunities, among many other fantastic benefits .

We take great pride in our firm's high-growth trajectory and are always on the lookout for top talent to join our team. We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon!

Please note that employment with NTT DATA Business Solutions is subject to the successful completion of a satisfactory background check, and we participate in E-Verify. We kindly ask that all applications be submitted directly and not through third-party agencies.

The annual base compensation range for this role will be $160,3 77- $229,337 . The exact compensation at which this job is filled will be determined by a number of factors including but not limited to organizational needs and the qualified candidate’s skill set, certifications, and experience.