SAP CS Service management Lead Architect

Prudent Technologies and Consulting, Inc.; Fremont (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Prudent Technologies and Consulting, Inc. is seeking a highly experienced SAP CS / Service Management Lead Architect to steer end-to-end service management solutions within a large SAP S/4HANA transformation program for a global manufacturing organization.

The ideal candidate will be a senior, hands-on architect with deep expertise in Customer Service, Field Service, and Service Management, capable of defining scalable, integrated solutions aligned with S/4HANA best practices and clean core

Qualifications

• Extensive SAP CS/S/4HANA experience and service management expertise.
• Proven lead architect or solution architect in SAP S/4HANA transformations.
• Strong knowledge of service, logistics, and finance interfaces and templates.

Responsibilities

• Lead design and delivery of end-to-end service management solutions within an S/4HANA transformation program.
• Define scalable solutions aligned with S/4HANA best practices and clean core principles.
• Drive solution architecture, process harmonization, and cross-functional integration across service, logistics and finance.

Skills

SAP CS

S/4HANA Service Management

Service order processing

Warranty management

Service billing

Finance integration (R2R)

SD/MM integration

Global templates

Stakeholder engagement

Executive communication

Multi-vendor programs

Job description

Location: Bay Area.

Responsibilities

• We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
• This role requires a senior, hands‑on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross‑functional integration across service, logistics, and finance domains.

Required Qualifications

• Extensive SAP experience with specialization in:
• SAP CS (Customer Service) / S/4HANA Service Management
• Service order processing, contracts, and warranty management
• Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
• Deep expertise in:
• Installed base and equipment lifecycle management
• Service billing and integration with finance (R2R, RAR)
• Strong understanding of integration with SD, MM, and Finance processes
• Experience in defining global templates and scalable service models
• Ability to translate complex service business requirements into architecture designs
• Strong stakeholder engagement and executive communication skills
• Experience working in complex, multi-vendor program environments