SAP CS Service management Lead Architect

RLI; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

RLI in the Bay Area is seeking an experienced SAP CS / Service Management Lead Architect to shape end-to-end service solutions within a large SAP S/4HANA transformation for a global manufacturer.

The role requires a senior hands-on architect with deep CS/Field Service expertise, cross-functional integration across service, logistics, and finance, and proven leadership in multi-vendor programs.

Qualifications

• Senior SAP lead architect for S/4HANA transformations.
• Experience with installed base, service contracts, and warranty.
• Strong integration with SD/MM/Finance processes.
• Global templates and scalable service models.

Responsibilities

• Lead end-to-end SAP Service Management architecture and design.
• Define and validate service processes: order, installed base, warranty, field service.
• Architect integration with SD, MM, and R2R processes.
• Design service pricing, billing, and cost allocation models.
• Lead cutover planning, go-live readiness, and hypercare.
• Guide data design and governance across service, logistics, and finance.

Skills

SAP CS / S/4HANA Service Management

Service Management

Field Service

Solution Architecture

Lead Architect

Stakeholder Engagement

Executive Communication

Multi-vendor Programs

Tools

Teamcenter

MES Integration

IoT Integration

Job description

Location: Bay Area, CAHybrid (1-2 days in a week)

Long term Contract

Consultants only who lives in USA only

Job Summary

Overview

• We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
• This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities

• Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
• Define and validate service processes, including:
  • Service order management
  • Installed base and equipment tracking
  • Warranty and service contract management
  • Field service execution and resource planning
• Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
• Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
• Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
• Lead fit-gap workshops, solution blueprinting, and design governance forums
• Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
• Guide teams on master data design (business partner, equipment, functional locations)
• Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
• Support integration testing, UAT, and defect resolution across service and finance processes
• Lead cutover planning, go-live readiness, and hypercare stabilization

Required Qualifications

• Extensive SAP experience with specialization in:
  • SAP CS (Customer Service) / S/4HANA Service Management
  • Service order processing, contracts, and warranty management
• Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
  • Installed base and equipment lifecycle management
  • Service billing and integration with finance (R2R, RAR)
• Strong understanding of integration with SD, MM, and Finance processes
• Experience in defining global templates and scalable service models
• Ability to translate complex service business requirements into architecture designs
• Strong stakeholder engagement and executive communication skills
• Experience working in complex, multi-vendor program environments

Preferred Qualifications

• Experience in manufacturing or semiconductor industry (capital equipment service models)
• Familiarity with:
  • Advanced Field Service Management solutions (FSM)
  • IoT-enabled service and predictive maintenance integration
• Exposure to PLM (Teamcenter) and MES integration scenarios
• Experience in subscription/service-based revenue models and warranty accounting
• Prior experience in program stabilization or recovery initiatives
• Knowledge of SAP Activate and Agile delivery frameworks