SAP BRIM Program Manager & Support Lead

Shrive Technologies LLC; San Francisco (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Shrive Technologies LLC in San Jose, CA is seeking an SAP BRIM Project Manager / Support Lead to oversee production support, continuous enhancements, and governance across the BRIM stack.

The role blends hands-on BRIM knowledge with strong project management skills, leading an onshore/offshore delivery team and ensuring ITIL-based SLA/KPI targets are achieved, incidents resolved promptly, and enhancements delivered from scoping to hypercare.

Responsibilities

• Lead production support, continuous enhancement, and governance across the SAP BRIM landscape.
• Manage blended onshore/offshore delivery team, enforce ITIL-based SLA/KPI targets, and drive incident resolution.
• Govern small-to-medium BRIM-based enhancements from scoping through hypercare.

Job description

Shrive Technologies LLC in San Jose, CA is seeking an SAP BRIM Project Manager / Support Lead to oversee production support, continuous enhancements, and governance across the BRIM stack.

The role blends hands-on BRIM knowledge with strong project management skills, leading an onshore/offshore delivery team and ensuring ITIL-based SLA/KPI targets are achieved, incidents resolved promptly, and enhancements delivered from scoping to hypercare.