We are seeking an SAP BRIM - Quality Assurance (QA) Specialist to work in the Middletown, PA area. This is a contract remote position with occasional on-site presence.
Key Responsibilities:
SDLC & Quality Governance
- Adhere to PTC's SDLC processes to ensure predictable delivery, quality outcomes, and cost efficiency.
- Participate in design reviews and translate functional and technical specifications into traceable QA requirements.
- Develop comprehensive test strategies, plans, scripts, and traceability matrices within Azure DevOps (ADO).Lead and execute testing across UBOS platform components, including:
- SAP BRIM: Convergent Charging (CC), Convergent Invoicing (CI), FI-CA, Subscription Billing.
- Test Types: Functional, Integration, Regression, End-to-End, UAT.
- Data & Finance: Data migration validation, financial reconciliation, and revenue accounting flows.
- Integrations: API, middleware, SAP PO/CPI, CRM/Dynamics CE connectors, ADO pipelines.
- Tolling Ecosystem: IVR, backend applications, CSR portals, and tolling-specific field hardware (e.g., card readers, tag scanners).
- Validate BRIM billing processes including charges, pricing configurations, payment flows, settlements, and invoicing outcomes.
Defect Management & Reporting
- Perform risk assessment on defects and provide release readiness recommendations.
- Manage QA execution metrics, defect tracking, and root-cause analysis in ADO.
- Develop and maintain QA dashboards, reports, and analytics.
Collaboration & Continuous Improvement
- Partner with business owners, QA Leads, Scrum Leads, architects, developers, and vendor teams.
- Promote QA best practices, process consistency, and continuous improvement initiatives.
- Review user stories, acceptance criteria, test assets, and defect documentation for accuracy and completeness.
- Support deployment readiness assessments and production cutover activities.
General Responsibilities
- Support UBOS SIT, UAT, Program Increment cycles (PI), Showbacks, Go-Live, and Hypercare.
- Maintain productive working relationships across PTC IT, business units, and third-party vendors.
- Operate independently, manage workload effectively, and comply with all PTC procedures and reporting standards.
Required Skills & Experience
- 8+ years of Quality Assurance experience testing complex enterprise applications.
- 2+ years hands-on testing experience with SAP BRIM (billing, invoicing, payments, FI-CA).
- 2+ years experience testing Dynamics CE (preferred).
- End-to-end, integration, and regression testing.
- Data migration and financial reconciliation.
- API testing, backend validation, SQL queries, ETL/interface testing.
- Testing CSR/internal applications, web platforms, ERP, financial/banking systems, and tolling applications.
- Proficiency with Azure DevOps test and requirements management.
- Strong communication skills and the ability to collaborate across cross-functional teams.
- Highly organized, self-directed, and effective in independent and team environments.
- Proficiency with Microsoft Office 365 and ADO Testing modules.
- Experience with large-scale CRM/ERP transformation programs.
- Knowledge of ITIL/ITSM processes.
- Experience with revenue management, reporting validation, and BRIM reconciliation processes.