SAP Application Observability and Automation Lead

Tata Consultancy Services; Raritan (NJ); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Maternal & Parental Leaves

Commuter Benefits

401K Plan

Job summary

An innovative IT consulting firm is seeking a SAP Application Observability and Automation Lead in Raritan, NJ. This critical role demands expertise in SAP application support, observability tools, and the capability to oversee strategic operations. Candidates should hold a Bachelor's in Computer Science and have proven abilities in leading global support teams, driving automation, and enhancing system performance. Competitive salary range: $120,000 - $140,000.

Qualifications

• Strong technical foundation in SAP systems is required.
• Hands-on experience with observability tools is necessary.
• Ability to lead support operations with strategic insight.

Responsibilities

• Lead SAP application support initiatives focused on observability and automation.
• Design and implement observability strategies to ensure system health.
• Collaborate with teams to ensure seamless integration and support.

Skills

SAP application support

Observability tools

Automation frameworks

SAP BTP

ITIL processes

Education

Bachelor of Computer Science

Tools

Dynatrace

Splunk

SAP Focused Run

Grafana

Ansible

Python scripting

SAP Intelligent RPA

Job description

SAP Application Observability and Automation Lead

Join to apply for the SAP Application Observability and Automation Lead role at Tata Consultancy Services.

We are seeking a highly skilled and proactive SAP Application Support Lead specializing in Observability and Automation to join our team in Raritan, NJ. This role requires a strong technical foundation in SAP systems, hands‑on experience with observability tools and automation frameworks, and the ability to lead support operations with strategic insight and managerial excellence.

Technical/Functional Skills

• Strong experience in SAP application support across modules (FI/CO, MM, SD, etc.).
• Expertise in observability tools (e.g., Dynatrace, Splunk, SAP Focused Run, Grafana).
• Hands‑on experience with automation frameworks (e.g., Ansible, Python scripting, SAP Intelligent RPA).
• Knowledge of SAP BTP (Business Technology Platform) and its integration capabilities.
• Understanding of ITIL processes and incident/change management.

Roles & Responsibilities

• Lead SAP application support initiatives with a focus on observability, monitoring, and automation across landscapes.
• Design and implement observability strategies using modern tools to ensure system health, performance, and proactive issue detection.
• Drive automation of routine support tasks, incident resolution, and system checks to improve efficiency and reduce manual effort.
• Collaborate with cross‑functional teams to ensure seamless integration and support of SAP modules.
• Provide leadership and mentorship to offshore and onshore support teams.
• Develop and maintain dashboards, alerts, and reporting mechanisms for SAP system performance and reliability.
• Ensure compliance with SLAs and support KPIs.
• Participate in root cause analysis and continuous improvement initiatives.

Generic Managerial Skills

• Proven ability to lead and manage global support teams.
• Strong communication and stakeholder management skills.
• Experience in planning, prioritizing, and delivering support services in a high‑demand environment.
• Ability to drive continuous improvement and innovation in support operations.

Salary Range: $120,000 - $140,000 a Year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

Bachelor of Computer Science. (Minimum qualification).

Seniority Level

• Mid‑Senior Level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting