Sandwich Artist 1

J&H Family Stores; Grand Rapids (MI); Hybrid; USD 24,000 - 32,000; Full time

Job summary

J&H Family Stores in Grand Rapids, MI seeks a QSR Clerk - Level I to deliver friendly customer service, handle orders at the POS, and contribute to a smooth operation. You will greet customers, explain menu items, and ensure accurate order processing.

Responsibilities include food preparation, restocking, adhering to safety standards, and light clerical duties. Must be able to work varied shifts, including weekends.

Qualifications

• Education: Some high school or equivalent with basic math.
• Language: Ability to read, speak and understand English.
• Able to work in a fast-paced environment and interact courteously with customers.
• Must be able to work varied schedules including weekends and holidays.
• Able to lift up to 50 lbs and stand for extended periods.
• Proficient with a POS system and cash handling.

Responsibilities

• Greets customers and takes orders; records using POS and processes payments.
• Prepares food neatly and promptly.
• Explains menu items cheerfully.
• Monitors prep area and restocks as needed.
• Adheres to quality standards and portion controls.
• Follows food safety, sanitation, and temperature logs.
• Maintains clean work area and appearance.
• Performs light clerical duties as assigned.

Skills

Customer service

POS operation

Cash handling

Education

Some high school or equivalent

English reading proficiency

Tools

POS system / cash register

Job description

Description

Position Title: QSR Clerk - Level I

Reports to: QSR Manager

Positions Supervised: None

BROAD FUNCTIONS: To prepare food, obtain payment and provide exceptional customer service

SPECIFIC RESPONSIBILITIES:

1. Greets customers and prepares their orders, uses Point of Sale system/cash register to record the order and computes the amount of the bill, collects payment from the customer and make change
2. Prepares food neatly, accurately and in a timely manner
3. Demonstrates a complete understanding of menu items and explains to customers accurately and in a cheerful and helpful manner
4. Checks products in prep area and restocks items to ensure sufficient supply throughout the shift
5. Understands and adheres to all quality standards, formulas or portion controls.
6. Understands and adheres to proper food handling, safety and sanitation standards while preparing food, serving food and clean up. Including checking dates and temperatures and logging the information.
7. General housekeeping and cleaning
8. Maintains professional appearance and grooming standards as outlined in the employee handbook and the standards of the franchisee(s).
9. Performs light paperwork duties as assigned

CONTACT WITH OTHERS - Internal:

1. Will have contact with other QSR clerks and QSR Managers on a daily basis

CONTACT WITH OTHERS - External

1. CUSTOMERS
2. Vendors

Requirements

Prerequisites

• Education: Some high school or equivalent with the ability to read and perform math. Ability to read, speak and understand English
• Experience: Ability to understand and implement written and verbal instruction
• Ability to interact with customers on a friendly basis and work in a fast-paced environment
• Availability: Must be able to work a varied schedule and on weekends and holidays
• Physical:
• Must be able to work in any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register
• Position requires bending, standing, walking, and repetitive use of hands and arms the entire workday
• Must have ability to lift 10lbs frequently and up to 50lbs occasionally
• Position requires the ability to handle continuous exposure to food and cleaning chemicals
• Position requires the ability to handle exposure to extreme temperatures