San Jose - Site Manager

JobTrain; San Jose (CA); On-site; USD 77,000 - 81,000; Full time

Job summary

Join an established nonprofit organization dedicated to transforming lives in the Bay Area! As a Site Manager, you will lead the San Jose Career Center, managing operations and fostering community relationships to enhance employment opportunities for underserved populations. This role involves strategic planning, team leadership, and collaboration with local businesses and government entities. If you're passionate about workforce development and making a difference, this is your chance to contribute to meaningful change in the community while enjoying a supportive work environment with comprehensive benefits. Be part of a mission-driven team that values diversity and inclusion!

Benefits

Health Benefit Plans

Vision and Dental Coverage

401K with 5% Match

Paid Sick Leave

Vacation Time

Long-term Disability Insurance

Life Insurance

10 Observed Holidays

Emergency Services

Flex Spending and HSA Programs

Qualifications

• 2+ years as a Center Manager for a nonprofit delivering workforce development services.
• Experience managing a team and engaging with underserved populations.

Responsibilities

• Manage day-to-day operations of the Career Center and support staff.
• Develop relationships with community partners and stakeholders.

Skills

Team Leadership

Community Engagement

Workforce Development

Communication Skills

Problem Solving

Strategic Planning

Education

Bachelor's Degree in a related field

Tools

SalesForce

Microsoft Excel

Microsoft Word

Job description

Site Manager, San Jose

About JobTrain

JobTrain is a nonprofit organization that helps transform lives! We train people for jobs in high-demand careers so they can achieve economic stability and get on a path to economic mobility to thrive in the Bay Area.

Born out of the civil rights movement in 1965, JobTrain serves clients in our Bay Area career or training centers, and we continue to grow rapidly, looking to add more centers and services to meet the needs of the community. We value an environment and workspace where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming place for our clients. We deliver some of the best outcomes in the workforce development field, with a vision to provide our clients with the long-term support they need to achieve full economic mobility.

We are growing, and we need your help!

About the Department and Role

JobTrain’s goal is to ensure a successful Career Center model that is customized to meet the employment needs of the San Jose community. This will require collaborating with key stakeholders, such as representatives from local business, City and County officials, and community-based organizations to ensure proper support of the San Jose community. The goal is to reduce unemployment and increase the economic mobility of residents who need support to employment.

This is an onsite role.

Responsibilities

The San Jose Career Center Site Manager is responsible for managing all day-to-day Career Center operations and activities as well as supporting relevant relationships with key partners and stakeholders, attending weekly team meetings, overseeing reporting requirements, and working directly with the Senior Director of Career Center Services on achieving goals and objectives. The Site Manager will continue JobTrain’s presence in the San Jose community by seeking out clients who are in need of employment services, offering our full portfolio of employment preparation services for clients, and connecting clients to appropriate local employers. The Site Manager is responsible for managing and developing three staff involved in support and employment services. While there are remote working opportunities, this is an onsite management role. In addition, the Site Manager works closely with the Senior Director on a variety of strategic initiatives and plays a significant role in identifying program needs and managing contracts and grants.

Strategy / Planning / Leadership

• Participate in the development, implementation, presentation and evaluation of a long-term, workforce development strategy plan to address employment-related problems experienced in underserved communities.
• Assist with organizational strategic planning, outreach strategy and the economic mobility theory of change.
• Develop innovative and locally appropriate improvements related to meeting grant requirements.
• Synergize with Center partners to provide impactful strategies and practices.
• Create and maintain relationships with regional government entities, CBOs, advocacy organizations and the business community.
• Continually represent JobTrain in the community through outreach opportunities, agency partnerships, speaking opportunities, workshops.
• Develop data-based client and community narratives. Create and present reports to funders including San Mateo County Supervisors.

Manage the Career Center and Staff

• Oversee and manage day-to-day operations of NFO Career Center and Employment Specialists and Supportive Services staff.
• Develop and grow staff skills and abilities to amplify the work being done. Demonstrate delegation and development in your people management approach.
• Learn the work of each staff member, help them develop professionally, and perpetuate successful goal achievement.
• Plan and implement systems that efficiently and effectively perform the work and fulfill the mission and the goals of the Career Center.
• Build relationships within the community, communicate frequently with community and employer partners, management, and administrative functions to understand needs and expectations.
• Develop and deliver events that engage the target populations, clients, partners, volunteers and other key stakeholders to ensure quarterly and annual goals are met or exceeded.
• Identify issues that may negatively impact clients, and work in collaboration with internal and external partners to bring issues to resolution.
• Plan, evaluate, and improve the efficiency of processes and procedures to enhance speed, quality, efficiency, and output of service delivery. Establish and maintain relevant controls and feedback systems to monitor the operation of the Career Center and report to the Regional Director and key stakeholders.
• Ensure accurate data is collected and entered in a timely manner and manage the preparation and maintenance of reports needed to understand Career Center utilization and ensure grant goals and commitments are met. Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

Qualifications

We strive to find candidates who have the qualifications for the role, but who are also aligned with our values of teamwork, community and leadership and have a commitment to advancing diversity, equity and inclusion. The specific qualifications for this role are listed below.

Experience

• Required:
  • 2+ years as a Center Manager for a nonprofit delivering workforce development services.
  • Alternatively, 3+ years managing and leading a team of front-line staff, ensuring effective program delivery within diverse underserved communities.
  • 2+ years in workforce development, including vocational or employment services, case management, skills assessment, employment coaching, job development, job placement, and retention.
  • 2+ years engaging with partners and employers, particularly with underserved and unemployed populations.
  • Willingness to travel within Santa Clara County.
  • Flexibility to work evenings and weekends as needed.

• Desired:
  • Understanding of relevant county organizations, funding agencies, and CBOs in San Jose and Santa Clara County.
  • Spanish language proficiency (read, write, speak) at a business/professional level is preferred.
  • 3+ years managing grant budget and deliverables.
  • Outgoing, engaging personality.
  • Strong sense of interpersonal intelligence.
  • Experience with SalesForce as data tracking and reporting tool.

• Additional Knowledge, Skills, Abilities:
  • Up-to-date knowledge of workforce development, employment, and education policies.
  • Ability to influence, motivate, and hold teams accountable.
  • Effective verbal and written communication with diverse audiences.
  • Skilled in mediation and negotiation.
  • Skilled in networking and building relationships and relevant partnerships.
  • Proven track record of setting and achieving goals.
  • Ability to coordinate projects, set priorities, and make timely decisions.
  • Proficiency in Excel, Word, and database tracking and reporting.

COVID-19 Certification

JobTrain requires that all employees be fully vaccinated against COVID-19, except as required by law. Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law.

Compensation and Benefits

JobTrain offers a competitive salary, numerous health benefit plans and premium coverage of 90%, vision and dental, flex spending and HSA programs, 401K with a 5% match after joining, EAP and emergency services, vacation time, paid sick leave, long-term disability and life insurance. We also pay employees for 10 observed holidays including a whole week off between Christmas Eve and New Years Day.

The anticipated starting rate is $77,976.15-$80,315.43

To Apply

Please apply on our website at JobTrain Employment Opportunities. We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.

JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits.
• Successful candidates must have work eligibility in the United States (per USCIS Form I-9 instructions).
• JobTrain will require the successful candidate to undergo a background verification.