San Antonio - Hourly Deli Manager

H-E-B; San Antonio (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

H-E-B is seeking an energetic Hourly Deli Manager to lead the Deli Department, guide Partners, and ensure outstanding customer service. You will oversee daily operations, coaching staff, and implementing merchandising programs to hit sales goals.

Responsibilities include scheduling, inventory control, and adherence to SOPs while upholding food safety standards. The role requires strong leadership, multitasking, and a customer-first mindset in a fast-paced retail environment.

Qualifications

• Minimum 18 years old.
• 1+ year in a department or similar role.
• Completion of store/department training (forklift/power jack).
• Food Safety certification (if applicable).
• Strong leadership and customer service aptitude.

Responsibilities

• Oversee deli department operations with day-to-day direction.
• Coach, train, and evaluate department Partners.
• Ensure SOPs are followed and shrink is minimized.
• Prepare schedules, manage inventory, and monitor payroll/budget.
• Drive merchandising programs and meet sales/financial metrics.
• Maintain food safety and sanitation compliance.

Skills

Leadership

Interpersonal skills

Communication (verbal/written)

Analytical problem-solving

Organization & planning

MS Office

H-E-B systems

Multitasking

Adaptability

Delegation

Team orientation

Education

Store/department training completion

Tools

MS Office

H-E-B systems

Job description

Job Description
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

Job Description
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

Job Description
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As an Hourly Department Manager, you’ll oversee Partners and day-to-day direction and coordination of a Store’s Deli Department. You’ll coach on and foster the highest levels of customer service, execute merchandising programs, and monitor / be held accountable for the department’s financial performance
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner-owned” means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do You Have a

HEART FOR PEOPLE

… commitment to work hard to make sure your Customers and Partners come first?

HEAD FOR BUSINESS

… the know-how to combine first-class customer service and merchandising / selling?

PASSION FOR RESULTS

… ability to meet sales goals in a fast-paced environment, while handling multiple concurrent tasks?

We Are Looking For

• − leadership / management skills

What is the work?

Management

• − Spends the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including productand department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
• − Assists department Partners with their duties; coaches / trains, / evaluates as needed
• − Holds Partners accountable for following SOPs
• − Prepares work schedules, orders product, controls inventory, monitors department budget and payroll
• − Completes / distributes all required reports and paperwork so accounting statements accurately reflect departmental performance
• − Complies with SOPs and department / Loss Prevention procedures to minimize shrink and residual inventory

Merchandising / Sales

• − Executes merchandising programs; drives sales by merchandising appropriate variety and quantity of products daily
• − Monitors / accountable for the department’s financial performance
• − Monitors financial records and inventory levels to help maximize sales, profit, and meet metrics and budget goals
• − Researches / analyzes potential or existing process breakdowns; proactively works with necessary Partners to identify and resolve root cause
• − Uses appropriate H-E-B systems to determine the best opportunities to drive sales
• − Maintains the highest levels of customer service through personal example, SOP compliance, and accountability

Food Safety / Sanitation

• − Ensures compliance with federal, state, and H-E-B regulations, policies, and standards for product / food safety and sanitation

What is your background?

• − Minimum age 18 (mandatory)
• − 1+ years of experience in the department, or comparable experience
• − Completion of Store / department training (e.g., forklift / power jack)
• − Food Safety certification

Do you have what it takes to be a fit as an H-E-B Hourly Deli Manager?

• − Advanced interpersonal skills
• − Advanced verbal / written communication skills
• − Analytical and problem-solving skills
• − Leadership / management skills
• − Organization and planning skills; attention to detail
• − Computer skills, including MS Office and H-E-B systems
• − Ability to manage multiple priorities and shift focus between projects / tasks
• − Ability to adapt to stressful situations, manage change, and give productive feedback
• − Ability to delegate effectively
• − Team-oriented

Can you…

• − Function in a fast-paced, retail environment
• − Work extended hours and / or rotating schedules, including nights and weekends
• − Safely maneuver around moving mechanical parts and high, precarious places
• − Stand, walk, bend, reach, kneel, squat, reach overhead and side-to-side during shift
• − Occasionally* work in a cooler / extremely cold environment
• − Occasionally lift 50 lbs
• − Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs**

• While there may be exceptions, the measurements noted are generally defined as— Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

10-2019