Job Type: Regular. Work Location: Samsung Experience Store 8003 – Houston, TX 77056.
Job Overview
As a Back of House Specialist, you are the organizational backbone of the store. You ensure the team has the tools, inventory, and resources they need to deliver an exceptional customer experience with attention to detail and operational excellence.
Responsibilities
- Oversee all back‑of‑house operations, including inventory management, merchandising, and floor resets.
- Drive operational KPIs and ensure key performance measurements for sales, service, and operational excellence are met.
- Assist with customer issues, providing basic device troubleshooting and service ticket facilitation.
- Maintain inventory accuracy by identifying and correcting stock variances, and provide store leadership with regular inventory performance updates.
- Maintain presentation standards, ensuring clean audits and a flawless visual display.
- Track, communicate, and coordinate all inventory and operational activities to Retail Operations.
- Keep current with promotions, trends, merchandise features, and store inventory.
- Train others on Samsung technology and troubleshoot/display device functionality.
- Maintain a high‑energy, professional attitude and foster a positive team environment.
- Proactively assist with operational needs across the store.
- Work retail hours, including evenings, weekends, and holidays.
Qualifications
- 2–4 years of experience in inventory control at a leader or specialist level.
- Strong proficiency in Excel for data analysis, reporting, and operational efficiency.
- Expertise in stockroom organization and safety standards.
- Excellent communication skills to articulate insights to store leadership.
- Adaptable with a keen eye for detail and ability to pivot quickly.
- Strong commitment to integrity in managing high‑value inventory.
- Team‑player with a collaborative and positive attitude.
Benefits
- Competitive pay – $17.50 per hour.
- Paid weekly schedule with part‑time hours; includes evenings and weekends.
- Paid weekly or bi‑weekly incentives.
- DailyPay on‑demand pay options.
- Opportunities for advancement and ongoing training and development.
- Consistent schedule to enable a work/life balance.
Equal Employment Opportunity
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.