[Samsung Electronics America] Sr Director, Samsung Experience Stores (SES) 채용

Bzpp; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Samsung Electronics America (SEA) leads the Samsung Experience Stores, driving a profitable customer-centric retail experience across locations. The role oversees performance, analytics, and day-to-day operations, guiding merchandising, marketing, and consumer experience teams to optimize sales.

Responsibilities include forecasting, reporting, and partnering with internal teams and third-party operators to ensure strong store performance and risk management.

Qualifications

• Experience leading Samsung Experience Stores or similar retail networks.
• Strong analytical skills for forecasting and performance reviews.
• Ability to coach and develop a diverse team.

Responsibilities

• Lead Samsung Experience Stores across locations with a focus on profitability and customer experience.
• Oversee financial planning, forecasting, and performance metrics for the retail network.
• Build partnerships with internal teams and third-party operators to drive store performance.
• Coordinate monthly forecasts, annual plans, and ad-hoc analysis to inform decisions.
• Mentor and develop direct reports to strengthen team capabilities.

Skills

Retail Leadership

Store Operations

Leadership

Consumer Experience

Job description

Position SummaryThis role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Headquartered in Plano, TX Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. Role and ResponsibilitiesThe primary purpose of this position is to lead the Samsung Experience Stores, our physical store retail business, by leveraging performance, consumer insights, markets trends and new product development to build and deliver a profitable experience and business. This position will lead the financial planning analysis, performance, metrics, and day-to-day activities to ensure seamless business processes. leading a team of operational management, merchandising, visual merchandising, marketing and consumer experience professionals in the development of short and long term assortment strategies to maximize sales and profitability in physical retail locationsOptimization of business and financial outcomes using sales data/results, consumer insights, and competitive intelligenceRetail Operations and Sales EnablementBuilding strong partnerships with internal partners and channelsWorking closely with 3rd Party operator of store locations to collaboratively drive store performance. Also work with SES field leadership in delivery of outcomes.Coordinate, consolidate, and manage the operations and forecasting processes, including the monthly forecast, actuals, annual operating plan, monthly operational review decks, and ad-hoc reportingProvide financial oversight for spend analytics, developing reports, and managing information that enables recommendations and review actions for business opportunitiesReview and summarize monthly store performance. Proactively manage and communicate emerging risks and opportunities in cooperation with the operations and global finance team.Manage team performance and succession planning to create a winning culture. Coach and develop direct reports to meet performance and development goals

사업관리 | 마케팅전략 | 영업관리

• Retail
• Store Operations
• Leadership
• Consumer Experience

접수기간

2026.10.28 ~ 2026.12.31 D-60

Position Summary

This role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Headquartered in Plano, TX Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

Role and Responsibilities

The primary purpose of this position is to lead the Samsung Experience Stores, our physical store retail business, by leveraging performance, consumer insights, markets trends and new product development to build and deliver a profitable experience and business. This position will lead the financial planning analysis, performance, metrics, and day-to-day activities to ensure seamless business processes.

• Leading a team of operational management, merchandising, visual merchandising, marketing and consumer experience professionals in the development of short and long term assortment strategies to maximize sales and profitability in physical retail locations
• Optimization of business and financial outcomes using sales data/results, consumer insights, and competitive intelligence
• Retail Operations and Sales Enablement
• Building strong partnerships with internal partners and channels
• Working closely with 3rd Party operator of store locations to collaboratively drive store performance. Also work with SES field leadership in delivery of outcomes.
• Coordinate, consolidate, and manage the operations and forecasting processes, including the monthly forecast, actuals, annual operating plan, monthly operational review decks, and ad-hoc reporting
• Provide financial oversight for spend analytics, developing reports, and managing information that enables recommendations and review actions for business opportunities
• Review and summarize monthly store performance. Proactively manage and communicate emerging risks and opportunities in cooperation with the operations and global finance team.
• Manage team performance and succession planning to create a winning culture. Coach and develop direct reports to meet performance and development goals