Samsung Customer Operations Analyst

2020 Companies, Inc.; Plano (TX); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Paid weekly Next-day pay on demand

Medical, dental, and vision benefits

401k with company matching

Scholarship opportunities

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Samsung Electronics America – Plano, TX 75023 | 2020 Companies seeks a full-time Customer Operations Analyst to support customer service, supply chain, warehouse, and order management by analyzing data and KPIs. The role uses Excel, SAP, WMS, and other systems to optimize sales orders, inventory, delivery schedules, and customer data while mitigating risks.

The ideal candidate has experience in customer operations or supply chain, strong analytical and communication skills, and the ability to

Qualifications

• Bachelor’s Degree in Business, Supply Chain, or equivalent experience.
• Minimum 2 years of Customer Support or Supply Chain experience.
• Excellent quantitative and analytical skills, with high attention to detail and accuracy.
• Experience with SAP and WMS, or similar business systems and/or sales order management software applications.
• Advanced experience in Microsoft Excel (Pivot tables, VLOOKUPs, Formulas, etc.) and other Microsoft Office products.

Responsibilities

• Collaborate with warehouse managers/supervisors to ensure data accuracy and present information to leadership.
• Monitor and analyze KPIs to evaluate operation performance.
• Plan and implement processes to resolve corrective actions.
• Analyze customer purchase behavior and feedback to enhance service and relationships.
• Collaborate with key account managers to resolve issues and expand relationships.
• Identify sales solutions based on customer pain points and market research.
• Maintain contact with stakeholders to manage key accounts and align with customer expectations.
• Evaluate operational risks affecting delivery timelines or service quality.
• Create Delivery Orders based on parts availability and sales orders.
• Coordinate with Parts Warehouse for shipments, RMAs, and claims.

Skills

Analytical skills

Communication

Data management

Problem solving

Education

Bachelor’s Degree in Business, Supply Chain, or equivalent

Tools

Microsoft Excel

SAP

WMS

Job description

Job Type: Regular Work Location: Samsung Electronics America - Plano, TX 75023 Overview: 2020 Companies seeks a full-time Customer Operations Analyst to represent our client, Samsung Electronics America. Pay: $30 per hour Location: Based in Plano, TX The Customer Operations Analyst supports customer service, supply chain, warehouse, and order management operations by analyzing data, monitoring KPIs, and identifying opportunities to improve operational performance and customer satisfaction. This role uses advanced Microsoft Excel, SAP, WMS, and other business systems to analyze sales orders, inventory, parts availability, delivery schedules, and customer data while identifying operational risks and developing solutions to resolve issues. The Customer Operations Analyst partners with warehouse teams, Key Account Managers, Parts Warehouse, and other cross-functional stakeholders to manage customer accounts, coordinate shipments and RMAs, resolve customer issues and claims, and improve service delivery. The ideal candidate has experience in customer operations, supply chain, logistics, order management, or business analysis and brings strong analytical, problem-solving, communication, and data management skills.

What We Offer

• Paid weekly Next-day pay on demand with DailyPay
• Eligible for medical, dental, and vision benefits
• Eligible for 401k with company matching
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Paid Time Off
• Paid Holidays

Job Description: Responsibilities

• Collaborate with warehouse managers/supervisors to ensure informational accuracy and integrity and present the data to operational leadership for decision-making
• Monitor and analyze key performance indicators (KPI) to evaluate the success of the operation
• Plan and implement processes to make sure corrective actions are resolved
• Analyze customer purchase behavior and feedback to enhance service and strengthen relationships
• Collaborate with key account managers to resolve customer issue/problem and expand existing relationships
• Identify sales solutions based on customer pain points and market research
• Maintain close contact with stakeholders to manage key accounts and ensure alignment with customer expectations.
• Evaluate operational risks affecting delivery timelines or service quality
• Create DO (Delivery Order) based on parts availability and/or allocation against customer Sales Orders
• Work with Parts Warehouse to align with customers’ needs, in regard to shipment schedules, RMA processing, customer claims, etc.
• Evaluate operational risks affecting delivery timelines or service quality

Minimum Qualifications

• Bachelor’s Degree in Business, Supply Chain, or equivalent experience
• Minimum 2 years of Customer Support or Supply Chain experience
• Excellent quantitative and analytical skills, with high attention to detail and accuracy
• Experience with SAP and WMS, or similar business systems and/or sales order management software applications
• Advanced experience in Microsoft Excel (Pivot tables, VLOOKUPs, Formulas, etc.) and other Microsoft Office products

Preferred Qualifications

• Experience in advanced Excel proficiency
• Experience in High tech, Telecom, or Consumer Electronics industry

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.