Samsung B2B Account Manager

2020 Companies, Inc.; Plano (TX); On-site; USD 95,000 - 114,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401k with company matching

Paid time off

Paid holidays

Employee Assistance Program

Job summary

2020 Companies in Plano, TX is seeking a full-time B2B Account Manager to represent Samsung Electronics America. You will manage a portfolio of enterprise accounts, acting as the trusted advisor and primary liaison for customers while partnering with Samsung teams to ensure seamless service delivery.

The ideal candidate has at least 7 years in enterprise account management within tech or telecom, strong relationship-building skills, and familiarity with Mobile Device Management.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 7 years of experience in account management, sales, or customer service, preferably in the technology or telecommunications sector.
• Proven track record of managing enterprise accounts and achieving sales targets.
• Knowledge of Mobile Device Management (MDM) is a plus.

Responsibilities

• Serve as the main liaison between Samsung and enterprise clients, ensuring high levels of customer satisfaction
• Develop and maintain strong, long-term relationships with key stakeholders and decision makers
• Understand client business objectives and align Samsung solutions to meet their needs
• Provide regular updates on product offerings, promotions, and service enhancements
• Address and resolve client concerns promptly, escalating issues when necessary
• Track and report on account performance, including sales metrics and customer feedback
• Work closely with sales, marketing, and technical teams to ensure seamless service delivery
• Prepare and present business reviews and strategic plans for key accounts
• Stay informed about industry trends and competitor activities to identify new business opportunities
• Provide regular activity reports, post-mortems, and other ad hoc reports
• Enhanced Activities: Lead internal projects aimed at improving account management processes and customer engagement strategies
• Build and maintain relationships with cross-functional teams to enhance collaboration and service delivery
• Act as an escalation point for complex client issues, ensuring timely resolution and customer satisfaction
• Participate in on-call rotations to provide support for urgent client needs

Skills

Interpersonal skills

Communication

Problem solving

CRM software

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

MDM knowledge

Job description

Job Type: Regular Work Location: Samsung Electronics America - Plano, TX 75023 Overview: 2020 Companies seeks a full-time B2B Account Manager to represent our client, Samsung Electronics America.

Pay: Annual Salary $105,000

Location: Based in Plano, TX

Are you an experienced account manager who thrives on building strong client relationships and delivering exceptional customer experiences? We're seeking a Samsung B2B Account Manager to serve as the trusted advisor for enterprise customers, ensuring their business needs are met while identifying opportunities to grow Samsung's mobile and enterprise solutions. In this role, you'll manage a portfolio of enterprise accounts, acting as the primary point of contact for customers while partnering with Samsung teams, cross-functional departments, and third-party partners to ensure seamless service delivery. You'll develop strategic account plans, resolve complex customer issues, conduct business reviews, and help drive customer satisfaction, retention, and long-term growth. The ideal candidate has a proven background managing enterprise accounts within the technology, telecommunications, or mobility industry, excels at building executive-level relationships, and is comfortable balancing strategic planning with day-to-day account management. Experience with enterprise mobility solutions or Mobile Device Management (MDM) is a plus. If you're a proactive relationship builder with strong business acumen, excellent communication skills, and a passion for delivering outstanding customer service, we'd love to hear from you.

What We Offer:

• Paid weekly Next-day pay on demand with DailyPay
• Eligible for medical, dental, and vision benefits
• Eligible for 401k with company matching
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Paid Time Off
• Paid Holidays

Job Description:

Key Responsibilities

• Serve as the main liaison between Samsung and enterprise clients, ensuring high levels of customer satisfaction
• Develop and maintain strong, long-term relationships with key stakeholders and decision makers
• Understand client business objectives and align Samsung solutions to meet their needs
• Provide regular updates on product offerings, promotions, and service enhancements
• Address and resolve client concerns promptly, escalating issues when necessary
• Track and report on account performance, including sales metrics and customer feedback
• Work closely with sales, marketing, and technical teams to ensure seamless service delivery
• Prepare and present business reviews and strategic plans for key accounts
• Stay informed about industry trends and competitor activities to identify new business opportunities
• Provide regular activity reports, post-mortems, and other ad hoc reports
• Enhanced Activities:
  • Lead internal projects aimed at improving account management processes and customer engagement strategies
  • Build and maintain relationships with cross-functional teams to enhance collaboration and service delivery
  • Act as an escalation point for complex client issues, ensuring timely resolution and customer satisfaction
  • Participate in on-call rotations to provide support for urgent client needs

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Minimum of 7 years of experience in account management, sales, or customer service, preferably in the technology or telecommunications sector
• Proven track record of managing enterprise accounts and achieving sales targets
• Knowledge of Mobile Device Management (MDM) is a plus

Necessary Skills / Attributes

• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams
• Excellent problem-solving abilities and a customer-centric approach
• Ability to work under pressure and manage multiple priorities effectively
• Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word)
• Knowledge of mobile devices, enterprise solutions, and emerging technologies is a plus
• Willingness to travel as needed to meet client and business needs

Enhanced Skills/Attributes

• Expertise in handling complex client relationships and negotiations
• Ability to analyze market trends and develop strategic account plans
• Strong presentation and reporting skills to communicate insights to senior management
• Experience in mentoring and coaching team members to enhance performance

Work Environment

Work is generally performed in an office setting. Operate a computer keyboard and view a video display terminal for extended periods. May require occasional lifting of equipment under 25 pounds. Flexibility to work additional hours and travel as needed. Adherence to company policies, including confidentiality and ethical responsibilities, is required.

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.