Sample Room Coordinator

Shurtape Industrial; Hickory (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Shurtape Technologies, LLC is seeking a Sample Room Coordinator to manage the daily operations of the sample department, organize product kits, and support Sales, Product Marketing, and R&D teams. Responsibilities include order fulfillment, SAP transactions, and inventory management.

The role also involves coordinating packaging, documentation for shipments, and assisting with trade shows and events. Strong data entry and MS Office skills are required, with on-site work in a collaborative

Qualifications

• High school diploma, GED, or equivalent.
• Minimum 2 years in marketing or similar role.
• Experience with data entry and MS Office; SAP is a plus.

Responsibilities

• Fulfill sample products for trials and evaluations.
• Execute sample orders with coordination and follow-up.
• Maintain stock levels and inventory records.
• Operate pallet jacks and handle packaging materials.
• Support Marketing Services with tradeshow prep and shipment.

Skills

Data entry

Microsoft Office

Attention to detail

Teamwork

Education

High school diploma/GED

Tools

SAP

Job description

Summary Of Position

The Sample Room Coordinator is responsible for the daily function of the sample department, including coordination of products, resources, and supplies. They will prepare product sample kits and special mailings in support of the organization, including Sales, Product Marketing, Marketing Communications, R&D, Quality, and Customer Service. This position also supports operations in the sample department, including order fulfillment, SAP transactions, inventory management, material handling and reporting. This position supports the Marketing Services team with the preparation of various trade shows and events as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for fulfilment of sample products to the market for trialing and evaluation by existing and potential customers.
• Execute sample orders in a timely manner through coordination, communication and follow up.
• Execute daily start up and close out procedures including preparation for pickup from designated carriers.
• Maintain adequate stock levels for products by type, width, and length in all designated categories; maintain spreadsheet with listing of all current products available in sample department for distribution.
• Manage product inventory related to the sample department based on active or discontinued status, current packaging requirements, stock rotations and a first-in/first-out processing approach.
• Order and maintain operational supplies and supplies for packaging materials including boxes, labels, void fill and other supplies as needed to process orders.
• Ensure a high-quality standard by inspecting all incoming products from the distribution center and performing additional quality control checks as a brand steward including product condition, packaging condition, labeling, shipping information and most current graphics and displays.
• Report major discrepancies in inventory and product issues to manager and product management team.
• Solve problems with supply chain and order processing.
• Coordinate packaging and documentation for materials in preparation for shipment; weigh and load individual shipments into outgoing shipping container for carrier pickup.
• Maintain accurate and proper records – via computer and standardized forms – to ensure visibility to items coming in and out of the department.
• Demonstrates a professional customer service approach to ensure an exceptional customer experience.
• Recommend opportunities to improve the efficiency, workflow, and management of the Sample Department.
• Ensure the functionality of all Sample Department equipment and systems, including troubleshooting issues, writing work orders for repairs, and notifying management in a timely manner to initiate process for resolution.
• Assist Marketing Services team with tradeshow and event execution through fulfillment of show‑related sample requests, packing/unpacking duties and staging of materials for shipment.
• Track activities and provide reporting for sample room activities.
• Work in a safe and careful manner to avoid damage or injury to self or co‑workers; maintain compliance with audit and safety requirements.
• Perform housekeeping duties to keep Sample Department and tradeshow cage clean, organized, and functional.
• Coordinate and assist with special projects as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Job Requirements

• High school diploma, GED, or equivalent.
• Minimum 2 years work in marketing or similar job experience.
• Able to operate manual and electrical pallet jacks as needed to relocate materials while observing appropriate training guidelines as required.
• Organized, attention to detail and capable of performing tasks through completion.
• Proficient in data entry, Microsoft Office (Word and Excel); knowledge of SAP a plus.
• Dependable and able to carry out instructions with minimal supervision.
• Strong team player who encourages a safe and team‑centric environment.
• Ability to follow detailed instructions, specifications, and safety protocols.
• Flexible, onsite work schedule to meet the needs of the business.

PHYSICAL DEMANDS

• Standing and bending 90% of the time
• Average physical demand with frequent spurts of strenuous work
• Labor intensive. Frequent lifting of up to 60 pounds with assistance; some positioning of heavier objects
• Some travel required (up to 10%)

WORK ENVIRONMENT

Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams work closely and support one another. To help everyone do their best work, we provide a comfortable and well‑equipped workspace, foster team building through activities and social events, and prioritize work‑life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

Shurtape Technologies, LLC is proud to be an Equal Opportunity and Afffirmative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.