Sample Fulfillment

Milwaukee Succeeds; Muskego (WI); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) contributions

Flexible spending account

Tuition reimbursement

Generous paid time off

Employee assistance program

Vision insurance

Employee discount

Life insurance

Referral program

Job summary

Inpro is seeking a Sample Fulfillment Associate in Muskego, Wisconsin to pick, pack, and ship customer sample requests with accuracy. The role supports inventory control and inter-department communication to ensure high-quality samples and on-time fulfillment.

Responsibilities include organizing shipments, monitoring stock, and collaborating with Sales and the Sample Department. The position emphasizes attention to detail, color accuracy, and safety while fulfilling orders.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Pick sample orders accurately according to request details and shipping instructions.
• Pack samples, literature, binders, color rings, and related materials for shipment.
• Prepare sample shipments as requested by Sales and internal teams.
• Monitor sample inventory and notify the supervisor when stock falls below levels.
• Maintain communication with Sample Department and other departments to support timely fulfillment.

Job description

Join a Milwaukee Journal Sentinel Top Workplace Hall of Fame company, 17 years in a row! Maybe it's our focus on employee development, maybe it's the generous time off, or just that we are an Employees First company altogether (check it out), but there's a reason why you'll find most of our employees have made Inpro their career, not just a job.

Job Summary

The Sample Fulfillment Associate is responsible for accurately picking, preparing, packaging, and shipping customer sample requests. This role helps ensure customers receive high-quality samples, literature, binders, color chain sets, and related materials in a timely and accurate manner while supporting inventory control, quality standards, and department communication.

Duties and Responsibilities

Essential Functions (the primary duties this position exists to perform; reasonable accommodation will be considered for these duties as required by law):

• Pick sample orders accurately according to request details, product type, quantity, and shipping instructions.
• Pack samples, literature, binders, color rings, and related materials to protect product quality during shipment.
• Prepare sample shipments as requested by Sales and other internal teams.
• Monitor sample inventory and notify the team leader when materials fall below established stocking levels.
• Maintain communication with the Sample Department and other departments to support accurate and timely sample fulfillment.

Marginal / Secondary Functions (performed periodically; not the primary reason the position exists):

• Assist with organizing, replenishing, and maintaining sample materials and work areas.
• Help train new sample department employees as needed.
• Perform other duties as assigned. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.

Key Responsibilities and Abilities

The Sample Fulfillment Associate is expected to consistently demonstrate the ability to:

• Ship high-quality sample materials that meet customer expectations.
• Work efficiently while maintaining accuracy and attention to detail.
• Communicate clearly with team members, Sales, and other departments, in person, by phone, and by email.
• Support department goals for customer satisfaction, quality, safety, and on-time fulfillment.
• Communicate with a wide variety of individuals in a clear and concise manner.
• Distinguish colors accurately - this is required to visually match and verify color chain sets and color-coded samples against customer specifications, an essential function of the role.
• Apply basic math skills and read a ruler.
• Follow company policies, procedures, quality standards, and safety requirements.

Education and Experience

• High school diploma or equivalent required.

Reporting Relationship

• Reports to: Sample Department Supervisor
• Works closely with the Sample Department Shipping Specialist, Sample Department, Sales, and other internal departments to support sample order fulfillment.

Physical Requirements

• Stand for prolonged periods - Constant.
• Perform repetitive bending, reaching, and stooping - Frequent.
• Lift and carry up to 50 pounds - Occasional.
• Visual acuity required to read instructions, distinguish colors, and inspect finished samples - Constant.

Award-Winning Benefits

• Health insurance
• Dental insurance
• Generous 401(k) contributions
• Flexible spending account
• Tuition reimbursement
• Generous paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Referral program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Inpro is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.