Same-Day Onboarding & Account Operations Specialist

Bank of America; Jacksonville (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Bank of America in Jacksonville is seeking a detail-oriented Onboarding & Maintenance Associate to support the creation, onboarding, and maintenance of client accounts. The role emphasizes quality service, risk assessment, and efficient operations for internal business partners and external clients.

You will operate with a standard level of independence, escalating complex issues to leadership and maintaining a steady caseload while adhering to established guidelines and timelines.

Qualifications

• Minimum 6 months' experience, studies, or knowledge in operations, banking, account management and customer service.
• Basic understanding of account opening process and policies.
• Experience finding and resolving data inconsistencies in highly detailed client provided documents and internal bank systems.
• Experience following standard operating procedures.
• Experience interacting with partners via email and chat.

Responsibilities

• Performs onboarding or maintenance of accounts by confirming accuracy, completeness and risk assessment of documentation or client account information.
• Finds criteria to approve/decline the request for account opening according to the established written guidelines and procedures.
• Researches and resolves data errors by applying procedures and engaging support partners when needed.
• Responds to internal business partner inquiries related to service requests via email and escalates more challenging issues to leadership as needed.
• Independently manages a case load of onboarding or maintenance requests, by prioritizing tasks according to due dates and other factors to ensure prompt completion of work.
• Develops an understanding of the process flow from start to finish, including the purpose of key steps, basic process controls, and how their work connects to upstream and downstream activities within the immediate work group.

Skills

Account Management

Customer Focus

Oral Communications

Research

Attention to Detail

Collaboration

Written Communications

Prioritization

Recording/Organizing Information

Result Orientation

Tools

Microsoft Excel

Job description

Bank of America in Jacksonville is seeking a detail-oriented Onboarding & Maintenance Associate to support the creation, onboarding, and maintenance of client accounts. The role emphasizes quality service, risk assessment, and efficient operations for internal business partners and external clients.

You will operate with a standard level of independence, escalating complex issues to leadership and maintaining a steady caseload while adhering to established guidelines and timelines.