Same-Day Criminal Defense Client Relations Specialist

Grand Canyon Law Group; Mesa (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Bonus opportunities

Commission pay

Monthly bonus

Performance bonus

Job summary

Grand Canyon Law Group in Arizona seeks a Client Relations Specialist to be the first point of contact for individuals in urgent need of legal help. This fast-paced, in-office role requires quick decisions and the ability to close same-day or with short-term follow-up, while maintaining professionalism and empathy.

You will gather case details, present information to attorneys, and ensure timely communication with leads, with familiarity bonus for Clio or HubSpot and English/Spanish bilingual

Qualifications

• High-stakes sales experience in fast-paced environments.
• Strong communication, closing, and follow-up skills.
• Ability to quickly build trust with clients.
• Familiarity with Clio or HubSpot is a plus.
• Bilingual (English/Spanish) preferred but not required.

Responsibilities

• Conduct initial consultations with potential clients facing criminal charges
• Gather essential case facts and communicate the importance of timely legal action
• Follow up and retain clients quickly—many sales are same-day
• Present case information to attorneys for assessment
• Maintain clear and consistent communication with leads

Skills

Sales performance

Communication skills

Closing techniques

Bilingual English/Spanish

Tools

Clio

HubSpot

Job description

Grand Canyon Law Group in Arizona seeks a Client Relations Specialist to be the first point of contact for individuals in urgent need of legal help. This fast-paced, in-office role requires quick decisions and the ability to close same-day or with short-term follow-up, while maintaining professionalism and empathy.

You will gather case details, present information to attorneys, and ensure timely communication with leads, with familiarity bonus for Clio or HubSpot and English/Spanish bilingual