Salvage Supervisor

Goodwill of Central & Northern Arizona; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical plans (3)

HRA funded by employer

Dental plans (3)

Vision plan

401K traditional & Roth

Life insurance

Employee Assistance Program (EAP)

Paid time off and holidays

Job summary

Goodwill of Central & Northern Arizona (GCNA) seeks a Supervisor to lead the Salvage and Dell team at the Retail Operations Center in Arizona and Maryland. You will guide daily operations, drive profitability, and coach a diverse team to meet safety and service standards.

This role requires strong leadership, payroll and budget awareness, and the ability to build partnerships with shipping companies, customers, and community partners while exemplifying GCNA core values.

Qualifications

• High School Diploma or equivalent.
• 2+ years supervisory experience or equivalent work experience.
• One year customer service experience.
• Proficient with Microsoft Office Suite.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen.

Responsibilities

• Direct Salvage and Dell operations for GCNA at the ROC in AZ and MD.
• Lead team to achieve daily, monthly, quarterly, and yearly goals for profit and revenue.
• Monitor product levels daily to meet sales budgets.
• Manage payroll and operating costs within budget.
• Build strong relationships with customers and Team Members and ensure excellent service.
• Maintain relationships with shipping companies and salvage buyers.
• Promote GCNA mission with community partners and serve as goodwill ambassador.
• Ensure safety and regulatory compliance; address hazards as needed.
• Oversee staffing, coaching, performance reviews, and development of Team Members.

Skills

Supervisory experience

Customer service

Leadership ability

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Description

515 N 51st Ave Phoenix Arizona, 85043, [phone]. Starting Pay: $18.25 Hourly. Leads and directs the team responsible for Salvage and Dell operations for Goodwill of Central and Northern Arizona (GCNA) at the Retail Operations Center (ROC) in Arizona and Maryland. Assists with directing all aspects of daily operations, leading the team and driving the business for both short- and long-term success.

Essential Duties and Responsibilities

• Maintains all department operations plans to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit and revenue.
• Monitors and records product levels daily to achieve bottom line in sales budget against targets.
• Ensures payroll and operating costs are managed to budget.
• Builds and manages strong working relationships with customers and Team Members, maintaining standards of excellent customer service.
• Maintains ongoing relationships with shipping companies and salvage buyers.
• Partners with community businesses and organizations to promote the GCNA mission.
• Serves as a Goodwill ambassador to the community.
• Makes decisions on matters relating to the day-to-day operation within his/her defined work area.
• Ensures that Team Members are operating per company standards and procedures, relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• Immediately takes action and/or reports any unsafe or potential hazards.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or equivalent
• 2+ years supervisory experience or equivalent work experience, required
• One year customer service experience required
• Demonstrated ability to lead, coach, train, and motivate others
• Proficient with Microsoft Office Suite
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pay & Benefits

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Company Culture & Values

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity Employment

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Contact Information

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwil of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.