Customers Service Manager

Goodwill of Central & Northern Arizona; United States; Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical plans

Dental plans

Vision plan

401K

Paid time off

Holidays

Résumé du poste

Goodwill of Central & Northern Arizona is seeking a Retail Store Manager to oversee the Chandler store operations and lead a team to achieve set sales goals. You will direct daily activities, mentor staff, and drive customer service excellence for donors and customers.

Responsibilities include inventory control, regular reporting, and coordinating with leadership to maintain store standards and safety compliance. The role requires leadership experience and a commitment to GCNA values and mission.

Qualifications

• 1 year of retail management experience preferred.
• 1 year of customer service experience required.
• Proficient in Microsoft Office Suite; ability to pass a background check and drug screen; English literacy required.

Responsabilités

• Oversee daily store operations to meet profit, revenue and goal targets.
• Lead, coach and mentor Retail Sales Associates to high performance.
• Ensure excellent customer service for donors and customers; handle escalations as needed.
• Manage inventory, reports, and daily financial paperwork; balance tasks and banking duties.
• Maintain store standards, health and safety compliance, and adherence to company policies.

Connaissances

Retail management

Customer service

Team leadership

Formation

High School Diploma or Equivalent

Outils

Microsoft Office Suite

Description du poste

4949 W Ray Rd Chandler Arizona, 85226, [phone]
Starting Pay :$18.00 Hourly

Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business.

Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.

Essential Duties and Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
• Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Transfers to different stores at any given time due to business needs.
• Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
• Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
• Processes complex sales transactions, including customer returns.
• Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Provides regular mentoring, training, and coaching to develop skills of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications

• One-year work experience in Retail Management, preferred
• One-year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently
• High School Diploma or Equivalent preferred

Benefits

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

Company Culture

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. At Goodwill, we work together as One Goodwill toward our vision of ending poverty through the power of work. Explore the sections below to learn more about each area of our organization, and view current opportunities with Team Goodwill. The Excel Center is an adult high school that will provide a full high school curriculum where individuals can continue their education, gain a high school diploma, and so much more! Check out our open positions here.

Equal Opportunity Employment

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.