Salon Support Representative

Zoom Tan; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Zoom Tan is hiring a Salon Support Office Representative based in Buffalo, NY. The role involves assisting salon employees over the phone and handling operational issues, with a full-time schedule offering flexibility and comprehensive benefits for employees exceeding 30 hours a week.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Matched 401(k) Plan

Life and Disability Insurance

3 weeks Paid Time Off (PTO)

Qualifications

• Must be at least 18 years of age.
• Excellent verbal and written communication skills.
• Experience with multiple software platforms.
• Prior call center experience preferred.

Responsibilities

• Serve as the primary contact for salon personnel to assist with issues.
• Receive and document a high volume of inbound calls.
• Perform various office tasks such as mailing client correspondence.

Skills

Verbal Communication

Attention to Detail

Teamwork

Decision Making

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Zoom Tan is currently hiring Salon Support Office Representatives in Buffalo, NY!
Positions range from at $20 Hour but will pay more for experience!!

We are seeking individuals that have excellent verbal communication skills and attention to detail to work at our corporate office, assisting our salon employees by phone with their operational needs. Some closing and a weekend shift is a must.

We are hiring for a Full Time opening and offer flexible scheduling. The Call Center is currently operated Monday to Friday from 9:45 am to 8:15 pm and Saturdays and Sundays 9:45 am to 5:15 pm.

Offering a complete benefit package (Health, Dental, Vision, Matched 401(k) Plan, and Life and Disability Insurance) for all employees working over 30 hours/week. Full Time employees also receive 3 weeks Paid Time Off (PTO) each year at hire!

Position Requirements

Required Qualifications:

Must be at least 18 years of age.
Excellent verbal and written communication skills.
Experience with working in multiple software platforms simultaneously.
Possess the ability to make appropriate decisions and remain calm and courteous at all times.
Be able to work well within a team environment and individually.
Prior Call Center experience preferred.
Must have exceptional attendance and work ethic.

We are hiring for a Full Time opening and offer flexible scheduling. The Call Center is currently operated Monday to Friday from 945 am to 815 pm and Saturdays and Sundays 945 am to 515 pm. You would work from home on the weekends!

Salon Support handles all operations of the salons like a typical retail manager could do including, but not limited to, booth resets, discounts, approvals, camera reviews, refund requests, account questions, client issues, emergencies, inventory and inventory reporting.

After receiving a short amount of field training, you will be working within an office setting where your duties will include:

-Serving as the primary point of contact for the salon personnel to provide information and assist in resolving account or tanning booth reset issues.

-Receive a high volume of inbound calls; record the details of calls and the actions that were taken.

-View, investigate, and respond to tickets that are sent via email to associate and manager requests.

-Refer any unresolved issues to the Customer Service or Salon Support Manager for investigation and resolution.

-Perform various office tasks such as copying forms, mailing client correspondence and other duties as assigned.

Close Date

Open Date 6/24/2025

Location Blasdell

About the Organization

This position is currently accepting applications.