Salon Manager: Lead Top Talent & Client Experience

JCPenney; La Crosse (WI); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Eight paid holidays

Bonus eligible

Paid vacation

Job summary

JCPenney Salon seeks a salon manager to guide and develop a high-performing team, delivering exceptional client experiences. You will coach stylists, recruit qualified talent, and drive retail and service results through innovative marketing, networking, and loyalty programs.

You will lead by example, ensuring top-tier customer service, productive operations, and a positive, inclusive work environment that reflects the company values and drives sales and client satisfaction.

Qualifications

• Proven ability to lead a salon team to achieve service and sales goals.
• Strong coaching and feedback skills to elevate stylist performance.
• Experience recruiting qualified stylists from local salons and schools.
• Excellent communication and relationship-building with clients and staff.

Responsibilities

• Lead by example to deliver exceptional client experiences.
• Coach and develop team through regular feedback and education opportunities.
• Recruit, onboard, and retain top stylists to grow the salon team.
• Analyze performance data to meet productivity and client acquisition targets.
• Manage merchandising, backbar, and product issues to support sales.
• Ensure compliance with safety, hiring standards, and training programs.
• Maintain salon standards and foster an inclusive, professional culture.

Skills

Leadership

Coaching

Recruiting

Customer service

Education

Cosmetology license

Job description

JCPenney Salon seeks a salon manager to guide and develop a high-performing team, delivering exceptional client experiences. You will coach stylists, recruit qualified talent, and drive retail and service results through innovative marketing, networking, and loyalty programs.

You will lead by example, ensuring top-tier customer service, productive operations, and a positive, inclusive work environment that reflects the company values and drives sales and client satisfaction.