Salon Guest Services Shift Leader — Lead & Elevate

Douglas J Sa; Ann Arbor (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Product and service discounts

Assistance with parking costs

Affordable insurance benefits

401(k) with company match

Job summary

A local beauty salon in Ann Arbor seeks a Guest Services Shift Leader to oversee team operations and ensure exceptional guest care. You will be responsible for training the Guest Services team, managing daily operations, and providing outstanding customer experiences. Ideal candidates have strong leadership skills and previous retail or customer service experience. The position demands excellent organizational abilities and a polished, professional appearance. Full-time schedule including evenings and Saturdays is expected.

Qualifications

• Ability to coach and support the Guest Service team.
• Previous retail and/or customer service experience.
• Supervisory experience is a significant advantage.

Responsibilities

• Lead and train the Guest Services team.
• Oversee front desk operations and guest care.
• Manage cash handling and customer returns.

Skills

Strong leadership skills

Exceptional organizational abilities

Outstanding communication skills

Customer service experience

Education

High School diploma or equivalent

Some college or post-secondary education

Job description

A local beauty salon in Ann Arbor seeks a Guest Services Shift Leader to oversee team operations and ensure exceptional guest care. You will be responsible for training the Guest Services team, managing daily operations, and providing outstanding customer experiences. Ideal candidates have strong leadership skills and previous retail or customer service experience. The position demands excellent organizational abilities and a polished, professional appearance. Full-time schedule including evenings and Saturdays is expected.