Salon Front Desk & Guest Experience Lead

Boardroom Salon for Men; Scottsdale (AZ); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short- & Long-Term Disability

Life Insurance

401K with Match

Paid Time Off

Paid Holidays

Wellness Perks

Job summary

Boardroom Salon for Men in Scottsdale, AZ is hiring for a customer-service oriented role. The position pays starting at $15/hour plus retail and membership commissions and involves booking, client check-in/out, and upselling services.

Applicants should have at least 2 years in customer service, be 18+, and hold an active cosmetology or barber license. Benefits include health, dental, vision, disability, 401K, PTO and holidays.

Qualifications

• Minimum of 2 years of customer service experience
• Minimum age 18 to serve alcoholic beverages
• Professional appearance and demeanor
• Ability to work well in a team setting
• A positive, uplifting attitude is a must
• Attention to detail and ability to work in a fast-paced environment
• Excellent communication abilities verbally, over the phone, and in messaging
• Must be able to remain calm and professional in stressful situations

Responsibilities

• Provide outstanding customer service to ensure everyone who walks through our door feels welcomed and valued
• Book appointments and manage the salon’s calendar effectively
• Managing inbound and outbound calls with excellent phone etiquette
• Respond to customer inquiries in a timely and professional manner
• Utilize our POS system accurately to check in and out clients, collect payments, document client information, manage appointments, and manage memberships
• Assist with marketing and sales by educating clients on products, services, and promotions

Skills

Customer service

Communication

Teamwork

Attention to detail

Calm under pressure

Phone etiquette

POS system usage

Education

Active cosmetology or barber license

Tools

POS system

Job description

Boardroom Salon for Men in Scottsdale, AZ is hiring for a customer-service oriented role. The position pays starting at $15/hour plus retail and membership commissions and involves booking, client check-in/out, and upselling services.

Applicants should have at least 2 years in customer service, be 18+, and hold an active cosmetology or barber license. Benefits include health, dental, vision, disability, 401K, PTO and holidays.