Salon Front Desk & Customer Experience Coordinator

Sport Clips Haircuts; Buffalo (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Friendly team

Career growth

Mental health support

Job summary

Sport Clips Haircuts in Buffalo seeks a dynamic Salon Coordinator to ensure outstanding customer service and smooth salon operations. You will be the first friendly face guests see and the key link between reception, stylists, and management.

Key duties include greeting clients, answering calls, handling payments, maintaining a tidy reception area, supporting retail sales, managing inventory, and contributing to local marketing efforts. Join our team and grow with us.

Qualifications

• Previous experience in customer service, receptionist, front desk, or salon coordination is preferred but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in computer applications, Microsoft Office, and basic social media platforms.
• Ability to handle multiple tasks and work in a fast-paced environment.
• A friendly and professional demeanor with a passion for the beauty industry.

Responsibilities

• Greet clients with a warm and welcoming attitude, ensuring they have a positive experience from the moment they walk in.
• Answer phone calls and address client inquiries promptly and professionally.
• Maintain a clean and organized reception area, including retail displays.
• Handle financial transactions, including cash handling and processing credit card payments.
• Assist in retail sales by providing product knowledge and recommendations to clients.
• Monitor and maintain salon inventory, placing orders for supplies as needed.
• Collaborate with the salon team to ensure a smooth flow of operations from the reception area to the cutting floor.
• Complete secondary responsibilities as assigned by the Store Manager such as vacuuming, cleaning stations, prepping stations, laundry, sanitation, and stocking.
• Assist in marketing efforts, including local neighborhood marketing, social media updates and promotions.
• Participate in Sport Clips training.

Skills

Customer service experience

Excellent communication

Organizational skills

Multitasking

Friendly demeanor

Tools

Microsoft Office

Social media platforms

Job description

Sport Clips Haircuts in Buffalo seeks a dynamic Salon Coordinator to ensure outstanding customer service and smooth salon operations. You will be the first friendly face guests see and the key link between reception, stylists, and management.

Key duties include greeting clients, answering calls, handling payments, maintaining a tidy reception area, supporting retail sales, managing inventory, and contributing to local marketing efforts. Join our team and grow with us.