Salon Experience Lead: Pet Groomer & Trainer

PetSmart Store Support Group, Inc.; McAllen (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, and performance feedback.
• Develops new and existing associates through bather and/or stylist certification processes.
• Identifies candidates for academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving engagement.
• Responsible for pet parent experience and outcomes of interactions over the phone, in person or online.
• Greet and support pet parents, answer questions and recommend wellness solutions.
• Engage with pet parents at checkout to drive connection and rebooking.
• Communicate and drive engagement around marketing promotions.
• Utilize salon tools including booking system and call logs to make reservations.
• Maintain store standards and lead a culture of empowerment.
• Perform full menu of bath, brush and grooming services and standalone services.
• Promote opportunities to grow salon sales and meet targets.
• Maintain operational standards including cleanliness and humane conditions for pets.
• Take action if a pet is sick/injured and coordinate vet transport if needed.
• Report facilities or supply needs to leadership.
• Recommend, inform, and sell services and merchandise.
• Assist and work in other departments as required.

Skills

Grooming experience

Leadership

Communication

Computer skills

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.