Salon Coordinator - Full Time

Belk; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Belk is seeking a Salon Retail Coordinator to manage front desk operations and support the Salon Manager. This nonexempt role emphasizes delivering outstanding guest service, smooth scheduling, and accurate cash handling in a bustling salon environment.

Responsibilities include promoting retail products, cross-selling services, resolving client issues, and maintaining a professional appearance and reception area. GED or HS diploma and basic computer/ POS skills are required.

Qualifications

• GED or High School diploma is required.
• Proficient in computer based business-related software.

Responsibilities

• Suggest retail products to clients and upsell promotions.
• Cross-sell services to other salon areas.
• Respond professionally to customer service issues and address complaints.
• Maintain scheduling, canceling, and re-scheduling of client appointments.
• Handle POS transactions promptly and accurately.
• Promote business outside of the salon.
• Maintain a clean and organized reception area and follow dress code.

Skills

Customer service

Multitasking

Communication skills

Education

GED or High School diploma

Tools

POS systems

Computer software

Job description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk.This position reports to the Salon Manager.This position is nonexempt.

Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, then you may be the perfect fit.

Position Description:

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Client Sales and Service responsibilities:

• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
• Ability to cross-sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-do’s are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Telephone/Reception responsibilities:

• Acknowledging the client within sixty seconds of client’s entering into the salon.
• Answering telephone within three rings, with a smile, stating name and salon location.
• Listening for a reply before placing the client on hold.
• Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
• Handling POS transactions timely and efficiently.
• Emphasizing pre-bookings during client check-out.

Salon and Personal Presentation responsibilities:

• Ensuring that the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Effectively organizing time and resources to meet sales goals.
• Communication with Salon Management regarding issues and needs.
• Meeting salon guidelines for attendance and tardiness.
• Maintaining an updated professional appearance and meets the salon dress code

Education and Experience:

• GED or High School diploma
• Proficient in computer based business-related computer softward.
• Ability to handle money, count and make change
• Customer Service or Cosmetic industry preferred.

Physical:

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Ability to work with chemicals and chemical compounds.

• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.

Belk, a Charlotte-based department store chain founded in 1888, offers a wide range of products while prioritizing customer service and community engagement across the southeastern U.S.

Retail

Company size 10,001+ employees

Company type Privately held Founded 1888

Total funding 0

Team growth

Momentum

3% in 12 mo

12,875 employees on LinkedIn

Oct 22 May 26

Capital

Funding history

Footprint

Where they work

2801 W Tyvola Rd, Charlotte, North Carolina 28217, US 11525 Cantrell Rd, Little Rock, AR 72212, US 2104 W Cumberland St, Dunn, NC 28334, US 4400 Sharon Rd, Charlotte, NC 28211, US 7600 Kingston Pike, Knoxville, TN 37919, US 1163 Knox Ave, North Augusta, SC 29841, US 1020 Bichara Blvd, Lady Lake, FL 32159, US

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Company Belk

Location Anderson, South Carolina, United States