Salon Coordinator - Part Time

Belk; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Belk is seeking a Salon Retail Coordinator to manage the front desk operations at our Charlotte-area salon. You will greet guests, handle scheduling, process POS transactions, and promote retail products and services to enhance the guest experience.

As the first point of contact, you will maintain a polished appearance, ensure compliance with state regulations, and coordinate with the Salon Manager to meet client needs and sales goals.

Qualifications

• GED or high school diploma required.
• Proficient with computer-based business software.
• Able to handle money and make change.
• Customer service or cosmetics industry experience preferred.

Responsibilities

• Client Sales and Service responsibilities: upsell retail, promote products and services, handle complaints professionally.
• Telephone/Reception responsibilities: answer calls and schedule appointments with a smile and clear identification of the salon location.
• Salon and Personal Presentation responsibilities: maintain a clean reception area and adhere to dress code.
• Maintain knowledge of products and services and coordinate with management to meet sales goals.

Skills

Customer service

Upselling

Communication

Multi-tasking

Scheduling

Education

GED or High School diploma

Tools

POS software

Computer skills

Job description

Aug 4, 2026

Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, then you may be the perfect fit.

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk.This position reports to the Salon Manager.This position is nonexempt.

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Client Sales and Service responsibilities:

• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
• Ability to cross-sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-do’s are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Telephone/Reception responsibilities:

• Acknowledging the client within sixty seconds of client’s entering into the salon.
• Answering telephone within three rings, with a smile, stating name and salon location.
• Listening for a reply before placing the client on hold.
• Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
• Handling POS transactions timely and efficiently.
• Emphasizing pre-bookings during client check-out.

Salon and Personal Presentation responsibilities:

• Ensuring that the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Effectively organizing time and resources to meet sales goals.
• Communication with Salon Management regarding issues and needs.
• Meeting salon guidelines for attendance and tardiness.
• Maintaining an updated professional appearance and meets the salon dress code

Education and Experience:

• GED or High School diploma
• Proficient in computer based business-related computer softward.
• Ability to handle money, count and make change
• Customer Service or Cosmetic industry preferred.

Physical:

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.

Belk, a Charlotte-based department store chain founded in 1888, offers a wide range of products while prioritizing customer service and community engagement across the southeastern U.S.

Retail

Company size 10,001+ employees

Company type Privately held Founded 1888

Total funding 0

Momentum

Momentum

Team growth

3% in 12 mo

12,875 employees on LinkedIn

Oct 22 May 26

Capital

Funding history

Footprint

Where they work

2801 W Tyvola Rd, Charlotte, North Carolina 28217, US 11525 Cantrell Rd, Little Rock, AR 72212, US 2104 W Cumberland St, Dunn, NC 28334, US 4400 Sharon Rd, Charlotte, NC 28211, US 7600 Kingston Pike, Knoxville, TN 37919, US 1163 Knox Ave, North Augusta, SC 29841, US 1020 Bichara Blvd, Lady Lake, FL 32159, US