Salesperson Beverly Hills BMW

Sonic Automotive; Los Angeles (CA); On-site; Full time

Job summary

An established industry player is seeking a dedicated Sales Agent to enhance customer engagement through effective communication and lead management. This role is pivotal in generating sales appointments for new and pre-owned vehicles, ensuring a premium customer experience. As part of a dynamic team, you will utilize CRM software and lead management tools to track customer interests and manage inquiries efficiently. With a supportive work environment and comprehensive training on products and services, this position promises a rewarding career for those passionate about customer service and sales. Join us and be part of a team that values integrity and customer satisfaction.

Qualifications

• Ability to perform essential duties satisfactorily.
• Must be authorized to work in the USA and pass pre-employment testing.

Responsibilities

• Respond to customer inquiries with professionalism and accuracy.
• Generate sales appointments and conduct phone surveys.

Skills

Customer Service

Lead Management

CRM Software

Communication Skills

Education

High School Diploma

Tools

CRM Software

Lead Management Tools

Job description

Job Description

Duties and Responsibilities:

1. Respond to internet inquiries with courtesy, accuracy and professionalism
2. Promptly and accurately enter all customer inquiry data into the CRM.
3. Generate sales appointments
4. Conduct phone surveys to assess customer preferences and quality of experience
5. Effectively utilize lead management tools
6. Compile all necessary reports, forms and other documentation on a timely basis
7. Perform other job-related duties as assigned
8. Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

Qualifications:

1. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
2. The requirements listed are representative of the knowledge, skill, and/or ability required.
3. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
4. All applicants must be authorized to work in the USA
5. All applicants must perform duties and responsibilities in a safe manner
6. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

The Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The eSales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The eSales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.

All your information will be kept confidential according to EEOC guidelines

(The Salesperson Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $17.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit)