Salesforce Technician

nc; North Carolina; On-site; USD 57,000 - 65,000; Full time

Job summary

The Department of Public Safety's North Carolina Emergency Management is seeking an Applications Technician II (S) to support Salesforce-based grants management systems and end-user assistance. The role focuses on grant distribution, compliance tracking, and report creation, with potential support to the Incident Management Team during disasters or emergencies.

This is a full-time, 100% in-person position for the initial 90 days, with state benefits including vacation, sick leave, holidays,

Qualifications

• Experience with Salesforce platforms, including system workflows, user account management, and security.
• Salesforce system administration, including user access, permission sets, roles, and platform security.
• Translate business needs into technical solutions and provide high-availability support.
• Deliver outstanding customer service and technical support to end users.

Responsibilities

• Support Salesforce-based grants management systems and end-user assistance.
• Create reports and assist with grant distribution and compliance tracking.
• Assist Incident Management Team with application support during disasters/state emergencies.

Skills

Salesforce platforms

Tools

Salesforce

Job description

Agency

Safety

Division

70000075 Dept of Public Safety

Job Classification Title

Applications Technician II (S)

Position Number

65043202

Grade

DT04

About Us

The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. Our agency houses many public safety divisions, including Emergency Management, Juvenile Justice and Delinquency Prevention, Alcohol Law Enforcement, Samarcand Training Academy, and the North Carolina National Guard. Join us along with our more than 3,000 employees and 12,000 National Guard members in providing exceptional public safety services to the citizens of North Carolina.

Description of Work

About NCEM:

The mission of North Carolina Emergency Management is to enhance North Carolina's resiliency through active collaboration, communication, and coordination of protection, prevention, mitigation, response and recovery measures.

About the Section:

The primary mission of NC Emergency Management's Administration Section is to provide effective and efficient support functions for the Division. These functions include Grant Administration, Accounts Payable, Budget, Human Resources, Information Technology, Application Development, Geographic Information Systems, and other support functions.

About the Position:

This position assists the Application Development Team with support of several Salesforce based grants management systems. It will focus on supporting end users with Salesforce technical support, including supporting grant distribution, compliance tracking, and creating reports. During disasters and state emergencies when supplemental staffing is needed in the State Emergency Operations Center, this position will assist the Incident Management Team with other application support tasks.

Knowledge Skills and Abilities/Management Preferences

Please note the Recruitment Range: $56,772.00 - $65,000.00

This posting will close on 9/7/2026 at 11:59pm

This position will be 100% in-person for at least the first 90 days. After that, it may be eligible to work virtually up to one day a week.

This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance.

DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

The Minimum Education and Experience (E&E) is REQUIRED to qualify for this position. Management Preferences, including Knowledge, Skills, and Abilities (KSAs), are not required but may be used to determine the pool of most qualified applicants. Managers may also choose to interview/select applicants who demonstrate Management Preferences.

All work history and education (including accurate dates of employment/attendance) must be documented on the application. Work experience may include internships, volunteerism, and full and part-time work. A complete, all-inclusive application maximizes an applicant's potential to qualify for the position, as well as receive the highest possible salary if selected for the position. Salary will be based on relevant qualifications, internal equity, and budgetary considerations for the advertised position.

Resumes may be attached as a supplement to the application but are not a substitute for a complete application.

Management Preferences

• Experience with Salesforce platforms, including system workflows, user account management, object configuration, security, backups and other best practices
• Experience with Salesforce system administration, including user access, permission sets, roles, and platform security
• Engage with end users to collect requirements for bug fixes and system enhancements
• Translate business needs into technical solutions, ensuring high availability that align with industry best practices
• Provide outstanding customer service and technical support to end users

Supplemental Information:

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Public Service Loan Forgiveness Program

For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program . Visit www.studentaid.gov to learn more.

Transcripts

• Attaching transcripts is optional; however, we recommend applicants attach un